Customer Solutions Specialist
2 weeks ago
Position Overview:
The Sales Support Representative is integral in delivering exceptional service and support for telephonic sales and customer interactions.
This role involves assisting clients in identifying their requirements, navigating through the sales journey, and fostering robust relationships to guarantee a satisfactory customer experience.
Key Responsibilities:
- Maintain consistent communication with important client accounts.
- Accurately enter customer inquiries and orders into the database.
- Log customer interactions in the Customer Relationship Management (CRM) system and update ongoing projects.
- Promptly address outstanding customer orders.
- Document and resolve customer complaints and issues effectively.
- Investigate and settle customer disputes regarding invoices.
- Respond to customer requests for quotes and manage sales agreements proficiently.
- Assist in swiftly resolving customer service challenges.
- Collaborate with Specialists to handle customer inquiries and explore new business opportunities.
- Engage in technical support and systems training as required.
- Identify and pursue avenues for business expansion.
- Adapt positively to changes and complete assigned tasks efficiently.
Required Qualifications:
- High school diploma or equivalent.
- 3+ years of sales experience in the electrical sector or a related field.
- Valid driver's license with a clean driving history.
- Strong customer service abilities to fulfill client expectations.
- Excellent problem-solving skills utilizing both internal and external resources.
- Capability to manage multiple projects and time effectively.
- Familiarity with electrical products is advantageous.
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