Access Center Representative I
2 weeks ago
At Cooper University Health Care, we are dedicated to delivering exceptional healthcare, and this commitment starts with our talented team. Our professionals are at the forefront of clinical advancements, ensuring access to state-of-the-art facilities, cutting-edge technologies, and innovative research protocols. We prioritize our employees by offering competitive compensation, comprehensive benefits, favorable working conditions, and opportunities for professional growth.
Discover why Cooper University Health Care is recognized as a premier employer in South Jersey.
Position OverviewAs Patient Navigators, we serve as a centralized point of access for patients seeking physician and radiology services across various specialties, including Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management.
Our Patient Navigators excel in fast-paced environments, showcasing strong multitasking abilities, technical proficiency, and a service-oriented mindset. They communicate effectively and consistently uphold a professional demeanor.
Key Responsibilities:
- Provide an outstanding experience for patients, customers, and physicians contacting the Access Center.
- Facilitate patient access throughout the Cooper provider network.
Education: High School diploma or equivalent required.
Essential Skills:- Demonstrated passion for delivering an exceptional customer experience aligned with Cooper's patient access goals.
- Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
- Ability to meet or exceed defined performance metrics.
- Collaborative team player with a focus on resolving customer inquiries.
- Strong analytical skills to identify effective solutions quickly.
- Adaptability and flexibility in a dynamic, fast-paced environment.
- Proficient in time management and organizational skills.
- Strong computer skills, including proficiency in Internet applications, Excel, Word, and Outlook.
- Familiarity with EPIC systems is advantageous.
- Willingness to work varied hours as business needs evolve.
- Ability to use a telephone headset and manipulate office equipment.
- Bilingual abilities are a plus.
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