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Patient Access Coordinator III
2 months ago
At Cooper University Health Care, we are dedicated to delivering exceptional health care, starting with our remarkable team. Our professionals are consistently exploring clinical advancements and improving access to state-of-the-art facilities, equipment, technologies, and research protocols. We prioritize our employees by offering competitive compensation, comprehensive benefits, favorable working conditions, and opportunities for professional growth.
Find out why Cooper University Health Care is recognized as the employer of choice in South Jersey.
Short DescriptionPatient Access Coordinators serve as a centralized point of contact for patients seeking access to physician and radiology services across various specialties. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management.
Our Patient Access Coordinators excel in a dynamic environment, possess strong multitasking abilities, are technically proficient, service-oriented, and communicate effectively while maintaining a professional demeanor.
They provide an outstanding experience to patients, customers, and physicians who reach out to the Access Center by facilitating patient access throughout Cooper's provider network.
Additionally, they support the Access Center management team with escalations, patient concerns, onboarding new hires, and cross-training.
They are responsible for delivering technical and operational assistance in the design, development, delivery, and evaluation of systems and training programs within the Patient Access Center.
Furthermore, they contribute to the Learning and Quality function for training and quality monitoring across the Patient Access Center, reviewing individual or team audit reports to identify training needs.
This role acts as a subject matter expert and is expected to provide high-quality customer service in alignment with Cooper University Hospital and departmental policies and procedures.
Experience RequiredA minimum of 2 years of direct experience in a Customer Service, Contact Center, or scheduling environment, preferably within a healthcare setting.
1-2 years of preferred experience with Acombina, including troubleshooting and testing; strong technical skills in EPIC, Outlook, IDX, Excel, and Word.
Familiarity with any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office operations.
Education RequirementsA High School diploma or equivalent is required.
Special RequirementsCandidates must demonstrate a genuine interest in providing an excellent Customer Experience that aligns with Cooper's business objectives related to patient access.
Exceptional oral and written communication skills with the ability to convey relevant information and instructions in an organized and concise manner are essential.
Ability to meet or exceed minimum quantitative and qualitative performance metrics defined for the position.
A collaborative team player with a sincere interest in resolving customer issues.
Must enjoy engaging and working cooperatively in a team setting.
Strong analytical skills to quickly identify the best resolution for various situations; solid decision-making capabilities.
Demonstrated adaptability and flexibility while working in a fast-paced, ever-evolving environment. Quick learning ability is crucial.
Excellent time management and organizational skills are required.
Proficiency in computer usage, including the Internet, Excel, Word, and Outlook.
Knowledge of EPIC systems is a plus.
Availability to work varied hours/shifts as business needs change.
Ability to wear a telephone headset and manipulate objects such as a pen, keyboard, and mouse.
Bilingual skills are advantageous.
