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Patient Access Representative
2 months ago
We are seeking a highly skilled and customer-focused Front Desk Coordinator to join our team at Jefferson Health. As a key member of our registration team, you will be responsible for providing exceptional patient service, ensuring accurate and efficient registration processes, and maintaining a positive and professional environment.
Key Responsibilities- Customer Service: Provide clear and respectful communication to patients, families, and healthcare teams, ensuring their needs are met and exceeded.
- Registration and Verification: Accurately complete registration records, verify patient information, and ensure compliance with departmental policies and procedures.
- Point of Service Collection: Collect all applicable co-pays, co-insurance, and deductibles, and update patient records accordingly.
- Confidentiality and Sensitivity: Maintain confidentiality and handle sensitive patient information with discretion and professionalism.
- Team Collaboration: Work closely with clinical staff, interpreters, and other ancillary areas to respond to patient needs and ensure seamless care delivery.
- Education: High school degree or GED; Associate degree preferred.
- Experience: Previous customer service experience, preferably in a healthcare setting.
- Skills: Proficient in computer use, typing 35 wpm, and knowledge of medical terminology.
- Language: Bilingual skills a plus.
As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to providing a work environment that is inclusive, diverse, and supportive of our employees' well-being.
