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Healthcare Access Associate

2 months ago

Camden, New Jersey, United States Cooper University Health Care Full time
About the Role

We are seeking a highly skilled and customer-focused Patient Services Representative to join our team at Cooper University Health Care. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and support to our patients and guests.

Key Responsibilities
  • Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience.
  • Provides patient support and keeps informed of delays, taking appropriate action including offering alternatives.
  • Performs all registration functions, including full registration, updating/validating demographics, identification, insurance information, and completing verification and obtaining signatures.
  • Utilizes kiosks, tablets, and other technology to assist patients upon arrival.
  • Makes appointments, including follow-up appointments, in a high customer service environment.
  • Collects co-pays and outstanding balances, reviews and reconciles cash drawer on a daily basis.
  • Accurately and efficiently performs many non-clinical administrative duties, including in-basket and telephone communication, documentation in medical records, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals, and work queues.
  • Performs and documents patient outreach and call backs for messages received in pool, MyChart messaging, and confirmation calls.
  • Fulfills organizational responsibilities, including respecting/promoting patient rights, responding appropriately to emergencies, and successfully communicating with multidisciplinary team members and patients.
Requirements
  • Minimum one year of recent registration or billing experience working in a medical facility preferred.
  • Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals preferred.
  • Epic experience preferred.
  • Excellent organizational, written/verbal communication, and teamwork skills.
  • Demonstrated performance of excellent customer service skills.
Education and Certifications
  • High School Diploma or equivalent required.
  • NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.