Client Services Coordinator

4 hours ago

Minneapolis, Minnesota, United States Paladin Technologies Full time
Job Summary

We are seeking a highly skilled Client Services Representative to join our team at Paladin Technologies. As a key member of our National Client Services Department, you will be responsible for managing the life of a client ticket for service or repair, ensuring seamless communication and exceptional customer experience.

Key Responsibilities
  • Coordinate project activities to support clients, customers, and colleagues, ensuring timely and efficient resolution of service calls.
  • Dispatch technicians with precision, considering travel time and on-site requirements to complete tasks effectively.
  • Process technician requests in a timely manner, verifying accuracy and completeness, including call status updates, customer quotes, material ordering, and specific client requests.
  • Update and maintain call status within 2 business days of the scheduled service date, documenting relevant information for future reference.
Requirements
  • Proven experience with MS Office products, with a strong emphasis on organization and attention to detail.
  • Ability to prioritize tasks in a high-volume environment, ensuring timely completion of responsibilities.
  • Excellent communication skills, with a focus on empathy and customer satisfaction.
  • Ability to work on location, with occasional travel requirements.
  • GED or High School Diploma, with a strong commitment to ongoing education and professional development.
Preferred Qualifications
  • 1 year or more of experience in a call center, customer service, or related environment, with a strong focus on computer use, customer orientation, and exceptional communication skills.
  • Extensive experience with MS Excel, with a strong emphasis on data analysis and reporting.
  • Proof of continued education, including certifications, associate's degrees, or other relevant qualifications.
Physical Demands
  • Ability to effectively communicate, with a focus on clear and concise communication, both verbally and in writing.
  • Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment.
Working Conditions
  • A clean, orderly, and well-ventilated work environment, with moderate noise levels.
Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including medical, dental, vision, company-provided basic life insurance, AD&D, short-term disability, telemedicine, and virtual counseling. Voluntary insurances, including life insurance and AD&D, short-term disability, long-term disability, accident, critical illness, and hospital indemnity insurance, are also available. You will also have access to HSA and FSA accounts, as well as our 401(k) plan. Additionally, you will receive PTO, sick leave, and 7 paid holidays.

Salary Range: $21- $25 DOE

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer-trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.

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