Client Services Representative

4 weeks ago

Minneapolis, Minnesota, United States Paladin Technologies Full time
Job Description

The Client Services Representative plays a vital role in managing client tickets for service or repair. This position involves a range of duties, including project coordination to support the National Client Services Department, customers, and colleagues. The successful candidate will be responsible for dispatching technicians, ordering parts, communicating with stakeholders, and verifying work completed.

Key Responsibilities:

  • Call intake, including dispatching, follow-up, status updates, parts ordering, and resolution coordination of all service calls.
  • Dispatching and scheduling technicians with a thorough understanding of travel time required and approximate on-site time required by technicians to complete the task.
  • Processing technician requests related to calls in a timely manner, with verification to the technician that the request has been processed, including call status updates, customer quotes, material ordering, and specific client requests.
  • Updating and maintaining call status within 2 business days of the scheduled service date passing, with event notes outlining relevant information that is accurate and correct.

Requirements:

  • Established experience with MS Office products.
  • Proven ability to prioritize tasks in a high-volume environment.
  • Proven ability to communicate with empathy to customers who expect a sense of urgency from a service provider.
  • Ability to work on location.
  • GED or High School Diploma.

Preferred Qualifications:

  • 1 year or more in a call center, customer service, or another relevant environment that showcases computer use, customer-oriented environment, and exceptional communication needs.
  • Extensive experience with MS Excel.
  • Proof of continued education: Certifications, Associates, etc.

Physical Demands:

  • Must be able to effectively communicate, including seeing, hearing, speaking, and writing clearly, in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment.

Working Conditions:

  • The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate.

Benefits:

Colleagues and their families are covered by medical, dental, vision, company-provided basic life insurance, and AD&D, and short-term disability, telemedicine, and virtual counseling. Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA and FSA accounts. Colleagues may also enroll in the company's 401(k) plan. Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays.

Salary Range: $21-$25 DOE

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer-trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United States and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 858-668-1705 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.

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