Client Services Coordinator

3 days ago

Minneapolis, Minnesota, United States Community Medical Services Full time
Client Services Coordinator

Community Medical Services is seeking a highly skilled and compassionate Client Services Coordinator to join our team. As the face of our clinic, you will be responsible for providing exceptional customer service to our clients and visitors, ensuring a welcoming and professional environment.

Key Responsibilities:

  • Greets and attends to clients in person and over the phone
  • Answers all phone calls in a professional and courteous manner
  • Manages the patient flow of a high volume of clients in a fast-paced environment
  • Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor
  • Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record
  • Establishes client payment plans and financial contracts, collects and posts payments
  • Ensures confidentiality of all client and employee information
  • Assists in the de-escalation of clients using a trauma-informed approach

Requirements:

  • High School Diploma/GED
  • 1+ years of experience in customer service
  • 1+ years of front desk experience, preferably at hospital front desk or multi-physician practice

Skills and Qualifications:

  • Ability to communicate clearly and effectively between all organizational levels and with outside providers
  • Basic computer knowledge, including ability to navigate in electronic health records
  • Culturally competent and sensitive to client and employee needs
  • Excellent organizational skills, accuracy, and attention to detail
  • Problem solving, conflict resolution, time management, and strong customer service skills

Working Conditions:

  • Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment
  • Frequent and prolonged typing and operation of computer, keyboard, and telephones
  • Some lifting may be required

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