Client Advocate Coordinator

4 weeks ago


Minneapolis, Minnesota, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full time
Job Summary

Catholic Charities is seeking a detail-oriented and compassionate individual to work as a Client Advocate Coordinator.

This role involves providing referral information on various topics, including housing, employment, and healthcare, while maintaining a clean and safe environment for clients.

The ideal candidate will have excellent communication skills and be able to de-escalate situations as needed.

Key Responsibilities:

  1. Provide high-quality customer service to all persons
  2. Assist co-workers with Time/Shift recording and resolve problems/issues
  3. Assist new co-workers with training and acclimation to the program
  4. Be vigilant of the facilities safety and security
  5. Assist co-workers in collecting, entering, managing, and reporting of client data
  6. Respond to and submit incident reports
  7. Serve as a Mandated Reporter
  8. Work flexible hours, including overnights, holidays, and weekends
  9. Ensure regular rounds are completed
  10. May drive van and/or administer breathalyzers
  11. Assist supervisor/manager with program development and facility operations

Requirements:

  • Ability to work with low-income populations
  • High school graduate or equivalent
  • Ability to accurately enter data into computer system
  • Must be 21 years of age and pass a criminal and Department of Human Services background check
  • Minimum of one year of relevant experience


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