Client Service Coordinator Role

3 days ago


Minneapolis, Minnesota, United States Banfield Full time
About the Role

Banfield Pet Hospital is seeking a highly skilled and compassionate Client Service Coordinator to join our team. As a key member of our hospital staff, you will play a vital role in delivering exceptional client service and ensuring the smooth flow of clients and pets through our hospital.

Key Responsibilities
  • Drive the flow of clients and pets through the hospital, maximizing productivity and ensuring good communication with associates and clients.
  • Coordinate the care of clients and pets in a happy, welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families.
  • Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Provide professional, efficient, and exceptional service at all times, including educating clients about their pet's health and hospital services.
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Requirements
  • High school diploma or equivalent preferred.
  • One year related experience required, with customer service preferred.
  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
What We Offer

Banfield Pet Hospital is a drug-free, smoke-free, equal opportunity employer. We strongly support and value the uniqueness of all individuals and promote a work environment where diversity is embraced.



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