Client Service Manager
4 weeks ago
We are seeking a highly skilled Client Service Manager to join our team at Gallagher. As a Client Service Manager, you will be responsible for delivering exceptional service to our clients by actively managing client accounts. You will work closely with our sales team to ensure client satisfaction and provide leadership to our Client Service Associates. Your strong business acumen and dedication to service will enable you to create depth in our client relationships.
Key Responsibilities:
- Manage complex client accounts with a strong focus on self-funded business
- Create effective client deliverables using Gallagher's resources and tools
- Support the employee benefits Client Service Cycle to ensure a seamless renewal process
- Resolve service-related issues independently and escalate concerns to senior teammates when necessary
- Prepare RFPs, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop client presentations
- Cross-solve with clients to communicate resources available within Gallagher
- Guide and support new hires and account associates
- Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
Requirements:
- Bachelor's degree with 3+ years client service and/or claims management experience
- Ability to travel up to 25% of the time
- Proficiency in Microsoft Office
- Appropriate licensing as required
Preferred Qualifications:
- Previous insurance knowledge and experience managing client relationships
- Solid financial acumen
About Gallagher:
Gallagher is a leading insurance brokerage firm that values inclusion and diversity. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics. We offer a wide range of benefits, including medical/dental/vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts, educational expense reimbursement, paid parental leave, and more.
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