Client Service Liaison
4 weeks ago
Overview:
Floyd's 99 Barbershop is seeking a highly skilled Client Service Coordinator to provide exceptional customer experiences in our shops. This role requires a customer-focused individual who can multitask effectively and provide top-notch support to clients and team members.
Responsibilities:
- Answer shop phones, make reservations, and respond to client inquiries regarding services and wait times.
- Communicate service pricing, provide quotes, and upsell retail and services as needed.
- Participate in company initiatives and promotions to drive sales and customer engagement.
- Provide a high level of support and customer service to clients and team members.
- Follow cash handling procedures, maintain the front desk organization, and perform cleaning duties throughout shifts.
- Ensure shop equipment and supplies are stocked and organized, and assist with retail presentation and stocking.
Qualifications:
- 1+ year of experience in a customer-facing role within retail, hospitality, or the salon/spa industry.
- Experience in a fast-paced environment with strong communication skills.
- Ability to organize, prioritize, and follow up effectively, with a strong desire to help others and work as a team.
- Critical thinking and attention to detail are essential for this role.
- Able to work a flexible schedule, including nights and weekends.
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