Client Services Representative

1 month ago

Minneapolis, Minnesota, United States Paladin Technologies Full time
Job Summary

Paladin Technologies is seeking a highly skilled Client Services Representative to join our team. As a key member of our National Client Services Department, you will be responsible for managing the life of a client ticket for service or repair. This role encompasses a range of duties, including project coordination, customer support, and technical service delivery.

Key Responsibilities
  • Manage client tickets from intake to resolution, ensuring timely and effective communication with customers and stakeholders.
  • Coordinate with technicians to dispatch and schedule service calls, taking into account travel time and on-site requirements.
  • Process technician requests and verify work completed, including call status updates, customer quotes, and material ordering.
  • Update and maintain call status within 2 business days of the scheduled service date, with accurate and detailed event notes.
Requirements
  • Established experience with MS Office products, including proficiency in Excel.
  • Proven ability to prioritize tasks in a high-volume environment and communicate effectively with customers.
  • Ability to work on location and maintain a clean, orderly, and properly lit work environment.
  • GED or High School Diploma required.
Preferred Qualifications
  • 1 year or more of experience in a call center, customer service, or relevant environment, showcasing computer use and exceptional communication skills.
  • Extensive experience with MS Excel and proficiency in data analysis.
  • Proof of continued education, such as certifications or associate's degree.
Benefits

Colleagues and their families are covered by medical, dental, vision, and basic life insurance. Voluntary insurances include life insurance, AD&D, short-term disability, and critical illness. Colleagues may also enroll in the company's 401(k) plan and receive PTO, sick leave, and 7 paid holidays.

Salary Range: $21- $25 DOE

Paladin Technologies is an equal opportunity employer, committed to diversity and inclusion. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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