Intake Coordinator

4 weeks ago


Minneapolis, Minnesota, United States Lifeworks Services Full time
About the Role

The Intake Coordinator is a vital position at Lifeworks Services, serving as the first point of contact for individuals seeking services. This role requires exceptional communication skills, attention to detail, and the ability to manage multiple tasks simultaneously.

Key Responsibilities
  • Conduct thorough intake conversations with clients, gathering necessary information and documenting details accurately.
  • Maintain clear and effective communication with clients, their families, and other professionals involved in planning, providing updates and addressing concerns.
  • Collaborate with team managers and service coordinators to assess client eligibility for services or programs, guiding clients through the intake process and ensuring they understand all steps.
  • Ensure accurate and organized records of all interactions and transactions, preparing reports and summaries as needed for internal use or regulatory compliance.
  • Adhere to defined response times and service level agreements as set by the department.
Requirements
  • High school diploma required; minimum of one year of customer service and/or human service program-related experience.
  • Associate or bachelor's degree preferred.
  • Bi/multi-lingual preferred.
  • Fluent in English, verbal and written.
  • Proficiency in Microsoft Office Suite.
What We Offer

Lifeworks Services is committed to creating a diverse, equitable, and inclusive work environment. We offer a comprehensive benefits package, including medical, dental, vision, life, and AD&D insurance, as well as a 403(b) retirement plan and tuition reimbursement.


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