Apartment Service Manager

5 days ago

Arlington, Virginia, United States Lion Real Estate Group, LLC Full time
Job Summary

The Apartment Service Manager plays a vital role in maintaining a high level of quality customer service and professionalism while ensuring that all company maintenance policies and procedures are consistently followed.

Key Responsibilities
  • Oversee daily workflow of the service department
  • Assist Community Manager in directing work of service associates, make-readies, porters, and housekeepers
  • Provide ongoing direction, guidance, and training to service personnel
Essential Functions
  1. Ensure all company maintenance/service policies and procedures are implemented and enforced
  2. Ensure company standards for performance of maintenance functions are consistently maintained
  3. Ensure quality control checks of all final products (i.e. unit turns, preventive maintenance, rehab projects)
  4. Walk community daily and inspect vacant apartments
  5. Oversee preventative maintenance activities and coordinate large preventative maintenance projects
  6. Address all emergency service requests in a timely fashion
  7. Work on-call and ensure on-call work schedules for service staff are appropriate to community needs
  8. Complete and maintain unit turns, appliance and HVAC repairs, structural, plumbing, and electrical repairs, including rehab units, grounds keeping, and other assigned duties
  9. Paint and turn vacant units, including rehab units
  10. Clean and repair swimming pools
  11. Ensure physical well-being and curb appeal of the apartment community, including grounds cleanliness
  12. Prioritize service requests, Make-Ready board, service records, and inspect all work assignments for completion according to Company standards
  13. Monitor vacancy reports to ensure unit turn times are completed according to established community standards and manage the number of rent-ready units
  14. Assist with move-in and move-out procedures
  15. Oversee, delegate, and complete service requests to ensure they are completed in a timely and cost-efficient manner
  16. Monitor open service requests and, when necessary, take steps to remedy outstanding issues
  17. Bring all resident issues to the attention of office personnel and inform community managers of any issues observed in housing units
  18. Assist in overseeing renovations, as needed
  19. Assist in scheduling and overseeing supplier partners for site work
  20. Monitor on-site shops, including inventory management, and work with service staff to keep on-site shops in order
  21. Coordinate with manager to order supplies while maintaining the appropriate expense budget allotted per community
  22. Work collaboratively with Community Manager to prepare for all city and internal property inspections
  23. Ensure Company Safety Program and OSHA safety requirements are being followed and conduct routine property safety inspections
  24. Maintain annual fair housing certification for maintenance (via Gracehill)
  25. Maintain regular and consistent attendance according to required work schedule decided by the Company, including being available for on-call on weeknights and weekends
  26. Provide exemplary customer service to residents, prospects, and guests and represent the Company in a professional manner at all times

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