Client Relations Specialist
2 weeks ago
Village Services Corporation is seeking a detail-oriented and efficient Client Relations Specialist who possesses a keen eye for accuracy. The ideal candidate will demonstrate professionalism and courtesy, excelling in multitasking, time management, computer proficiency, and communication skills.
About Us
With over a decade of experience, Village Services Corporation has established itself as a trusted name in the industry. Our success is driven by our dedicated team, and we are looking for individuals who are ambitious and eager to contribute to our growth.
What We Provide
- Compensation: $20-30/hr. (Dependent on skills and experience)
- Health & Dental Benefits
- Company-Paid Life Insurance
- SIMPLE IRA with 3% Company Match
- Paid Vacation & Sick Leave
Work Schedule:
7:00 AM to 4:00 PM, including a 30-minute lunch break and two 15-minute breaks.
Key Responsibilities
- Serve as the primary point of contact for all incoming calls.
- Utilize a company-provided script to address customer inquiries and direct them to appropriate service solutions.
- Exhibit empathy and provide reassurance to customers, ensuring their comfort.
- Conduct follow-up calls to assess the needs of previous customers.
- Assist the field team by documenting customer interactions and entering data into our system.
- Manage rebate paperwork, register product equipment, maintain installation records, and process purchase orders.
- Foster a positive company culture through an upbeat and diligent work ethic.
Qualifications
- High School Diploma or GED is mandatory.
- Self-motivated, dependable, and adaptable to varying hours.
- Strong emphasis on accuracy and efficiency.
- Outstanding verbal and written communication abilities.
- Professional demeanor with robust customer service skills.
- Proficient in computer usage and typing.
- Exceptional multitasking and follow-up capabilities, with meticulous attention to detail.
- Strong interpersonal communication skills, both professionally and technically.
- Able to work independently as well as collaboratively within a team.
- Experience with ServiceTitan is advantageous.
- A willingness to learn and advance within the organization.
- Prior experience in HVAC/Plumbing administration or customer service is beneficial.
- Bilingual candidates are encouraged to apply, though it is not a requirement.
We are an equal opportunity employer.
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