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Client Relations Representative

2 months ago

Chelmsford, Massachusetts, United States Jeanne D'Arc Full time
Become a vital part of our organization as a Customer Service Center Associate at Jeanne D'Arc Credit Union

In this role, you will:

  • Handle incoming inquiries and support members with their transactions, account setups, and loan requests.
  • Foster member connections by providing insights into credit union offerings and services.
  • Adhere to established policies and protocols to maintain ethical standards in all interactions.
  • Address and resolve complex member issues using effective problem-solving techniques.
  • Engage in relationship-building efforts to enhance awareness of Credit Union services.
  • Manage daily transaction reconciliations and assist in departmental financial balancing.
  • Possess a minimum of one year of relevant experience along with a high school diploma or equivalent.
  • Demonstrate proficiency in Microsoft Office and other business software applications.
  • Exhibit outstanding communication and customer service abilities.