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Member Relations Specialist

2 months ago


Chelmsford, Massachusetts, United States Jeanne D'Arc Full time
Become a part of our dedicated team as a Customer Support Center Associate at Jeanne D'Arc Credit Union

In this role, you will:

  • Handle incoming inquiries and provide assistance to members regarding transactions, account setups, and loan requests.
  • Foster strong member connections by informing them about our range of credit union offerings.
  • Adhere to established policies and procedures to maintain ethical business standards.
  • Utilize your problem-solving abilities to address and resolve complex member issues.
  • Engage in relationship development to advocate for Credit Union services.
  • Ensure accurate daily transaction balancing and support departmental reconciliation efforts.
  • Possess a minimum of one year of relevant experience along with a high school diploma or equivalent.
  • Demonstrate proficiency in Microsoft Office and other business software.
  • Exhibit outstanding communication and customer service abilities.