Room Service Supervisor

2 weeks ago


San Diego California, United States AccorHotel Full time
Position Overview:

As a Room Service Supervisor, you will play a pivotal role in managing the Room Service operations during your assigned shifts.

Compensation:
$18.33/hour

Key Responsibilities:
1. Oversee the entire Room Service operation, ensuring compliance with company policies and procedures.
2. Assist in staff scheduling, product ordering, and employee evaluations.
3. Communicate any disciplinary actions to the Manager on duty.
4. Provide prompt, friendly, and courteous service to guests in their rooms.
5. Maintain a professional demeanor at all times, ensuring guest satisfaction by adhering to the Standards of Service Manual.
6. Support employees in delivering exceptional service and ensure all special events and amenities are presented according to specifications.
7. Manage stock controls, including pars and orders, while enforcing security measures.
8. Document incidents thoroughly and supervise all Room Service hourly staff.
9. Assist with special guest functions as requested.
10. Responsible for training and development of team members.
11. Handle cash, credit, and comp procedures accurately, completing necessary paperwork.
12. Inspect staff uniforms and cleanliness to maintain high standards.
13. Ensure a safe working environment and adhere to food safety and sanitation policies.

Additional Responsibilities:
Maintain awareness of food and beverage offerings throughout the establishment and manage the private bar stock levels. Collaborate with management to ensure effective communication and operational efficiency.

Other duties may be assigned as necessary.

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