Room Service Attendant

1 week ago


San Diego California, United States AccorHotel Full time
Position Overview:

As a Room Service Attendant, you will be responsible for delivering exceptional guest experiences through professional service and attention to detail.

Compensation:
$16.85/hour

Key Responsibilities:
1. Provide outstanding service to guests in their rooms, suites, and villas, ensuring a memorable dining experience.
2. Maintain cleanliness and organization of the In Room Dining area, adhering to the highest standards of hygiene.
3. Present a polished appearance and comply with grooming standards to enhance the guest experience.
4. Efficiently clear, clean, and reset the Room Service station throughout your shift.
5. Set up and deliver guest orders in accordance with Forbes 5-star service standards.
6. Assist guests with a friendly demeanor, ensuring their needs are met promptly and professionally.
7. Collaborate with fellow servers to uphold the Room Service Standards of Service Manual.
8. Understand the procedures for the delivery and collection of all room service items and equipment.
9. Ensure that special events and amenities are presented according to guest and hotel specifications.
10. Support special guest functions in their rooms as requested.
11. Work harmoniously with other servers and coordinators to provide seamless service.
12. Maintain adequate supplies and equipment to effectively complete all tasks.
13. Check and replenish minibars in guest rooms as needed.
14. Handle cash, credit, and complimentary procedures accurately, completing all necessary paperwork.
15. Take telephone orders from guests with professionalism and efficiency.

Food Safety Compliance:
Adhere to food safety and sanitation policies within the food and beverage department.

Knowledge and Awareness:
Stay informed about food and beverage offerings within the establishment and across the resort.

Additional Duties:
Complete side work as assigned by management and perform other related tasks as required.

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