Room Service Supervisor

1 week ago

San Diego, California, United States AccorHotel Full time
Job Overview

Company Overview:

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It's where classic meets cool, the fine unwinds into fun and inspiration leads to immersion.

Immerse yourself in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Nestled in nature, the resort features 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa, and offers a variety of weekly outdoor activities across 400 acres of dramatic canyon scenery including yoga, meditation, and archery. The Grand includes six distinct dining venues, including San Diego's only three-Michelin starred restaurant, Addison.

Compensation: $18.33/hour

Key Responsibilities
  • Oversee the entire Room Service operation during assigned shifts or in the absence of management.
  • Assist in staff scheduling, product ordering, employee evaluations, and administrative tasks.
  • Ensure compliance with all company policies and procedures.
  • Deliver prompt, friendly, and courteous service to guest rooms.
  • Maintain a professional demeanor at all times.
  • Guarantee guest satisfaction by adhering to the Standards of Service Manual for the Room Service Department.
  • Support employees as needed to ensure optimal service delivery.
  • Ensure all special events and amenities are presented according to guest and hotel specifications.
  • Maintain established controls for stock levels and orders.
  • Enforce security protocols, including key control and beverage stock management.
  • Document all incidents in detail.
  • Supervise all Room Service hourly employees.
  • Assist with special guest functions as requested.
  • Responsible for training and development of staff.
  • Handle cash, credit, and comp procedures accurately and complete necessary paperwork.
  • Inspect staff for uniform compliance, cleanliness, and identification.
  • Ensure a safe working environment for all employees.
  • Adhere to food safety and sanitation policies of the food and beverage department.
  • Maintain knowledge of food and beverage offerings throughout the resort.
  • Manage the private bar stock and maintain appropriate par levels.
  • Assist in service or side duties in other food and beverage areas as required.
  • Communicate daily with the management team to ensure timely information transfer.
  • Perform other job-related duties as assigned by management.
Qualifications
  • Excellent communication skills.
  • Ability to understand and comply with all company and departmental rules, regulations, policies, and procedures.
  • Skill in establishing and maintaining effective working relationships with staff and guests.
  • Proficient in reading, writing, and verbally communicating in English.
  • Ability to assist management and cashiers in all areas of departmental responsibility.
  • High School Education or equivalent.
  • Prior experience in a restaurant setting preferred. Sanitation Certificate and TIPS Training or equivalent are beneficial.
  • Minimum of 2 years' experience in the room dining department required.
  • Knowledge of Food & Beverage, including wines and liquors.
  • Strong PC skills for meeting administrative requirements.
Physical Requirements

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Mobility required throughout the shift, including maneuvering through crowded areas.
  • Bending and reaching from floor level to 6 ft. high may be necessary.
  • Lifting of up to 30 lbs. is required.
  • Pushing and pulling Room Service carts weighing up to 70 lbs. for extended periods.
  • Normal sense of smell, taste, touch, and sound is required.
  • Normal vision range and absence of color blindness are necessary.
  • Regular, predictable attendance is required.
  • Work may be performed in environments that are unusually hot, cold, noisy, or smoky.
  • Work may occur in small areas with limited access.
Diversity & Inclusion Commitment

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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