Room Service Supervisor

2 weeks ago

San Diego, California, United States AccorHotel Full time
Job Overview

Company Overview:
At AccorHotels, we invite you to immerse yourself in a vibrant environment where creativity and hospitality thrive. Our establishment is a harmonious blend of elegance and relaxation, set against the stunning backdrop of nature.

Position Summary:
Compensation: $18.33/hour
As the In-Room Dining Supervisor, you will oversee the complete Room Service operations during your assigned shift. Your responsibilities will include staff scheduling, inventory management, performance evaluations, and ensuring adherence to company policies and procedures. You will play a vital role in delivering exceptional service to our guests.

  • Maintain a professional demeanor at all times.
  • Ensure guest satisfaction by following the established Standards of Service Manual for the Room Service Department.
  • Support team members to provide the highest level of service.
  • Oversee the presentation of special events and amenities according to guest and hotel standards.
  • Manage inventory controls and stock levels effectively.
  • Implement security measures regarding keys and beverage stock.
  • Document incidents thoroughly.
  • Supervise all Room Service staff.
  • Assist with special guest requests as needed.
  • Lead training and development initiatives for staff.
  • Handle cash and credit transactions accurately and complete necessary paperwork.
  • Inspect staff for uniform compliance and cleanliness.
  • Ensure a safe working environment for all employees.
  • Adhere to food safety and sanitation policies.
  • Maintain awareness of food and beverage offerings throughout the establishment.
  • Manage the private bar inventory and par levels.
  • Assist in other food and beverage areas as required.
  • Communicate effectively with management to ensure smooth operations.
  • Perform other related duties as assigned.

Qualifications:
To be successful in this role, candidates should possess:

  • Strong communication skills.
  • Understanding of company and departmental policies and procedures.
  • Ability to build effective working relationships with colleagues and guests.
  • Proficiency in reading, writing, and verbal communication in English.
  • Capability to assist management and cashiers in departmental responsibilities.
  • A high school diploma or equivalent.
  • Prior experience in a restaurant setting is preferred, along with a Sanitation Certificate and TIPS Training or equivalent.
  • A minimum of 2 years of experience in the room dining sector.
  • Knowledge of food and beverage, including wines and liquors.
  • Strong computer skills for administrative tasks.

Physical Requirements:
The physical demands of this position include:

  • Mobility throughout the shift, including navigating crowded areas.
  • Bending and reaching in various areas.
  • Lifting up to 30 lbs.
  • Pushing and pulling Room Service carts weighing up to 70 lbs.
  • Normal sensory capabilities, including smell, taste, touch, and sound.
  • Regular attendance and punctuality.
  • Work in varying conditions, including temperature fluctuations and noise levels.

Diversity & Inclusion Commitment:
AccorHotels is dedicated to fostering a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer.

Why Choose Accor?
At Accor, we offer more than just a job; we provide a platform for personal and professional growth. We encourage you to explore the endless possibilities within our organization.

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