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Room Service Supervisor
2 months ago
Company Overview:
Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It's where classic meets cool, the fine unwinds into fun and inspiration leads to immersion.
Experience the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa, and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation, and archery. The Grand includes six different dining venues, including San Diego's only three-Michelin starred restaurant, Addison.
Compensation: $18.33/hour
Key Responsibilities- Oversee the entire Room Service operation during assigned shifts or in the absence of management.
- Assist in staff scheduling, product ordering, and employee evaluations.
- Notify management of any disciplinary actions or administrative needs.
- Ensure compliance with all company policies and procedures.
- Deliver prompt, friendly, and courteous service to guest rooms.
- Maintain a professional demeanor at all times.
- Guarantee guest satisfaction by adhering to the Standards of Service Manual.
- Support employees to ensure optimal service delivery.
- Ensure all special events and amenities are presented according to guest and hotel specifications.
- Maintain established controls for stock levels and orders.
- Enforce security protocols, including key management and beverage stock control.
- Document all incidents in detail.
- Supervise all Room Service hourly employees.
- Assist with special guest functions as requested.
- Manage training and development for staff.
- Handle cash, credit, and comp procedures accurately and complete necessary paperwork.
- Inspect staff for uniform compliance and cleanliness.
- Ensure a safe working environment for all employees.
- Adhere to food safety and sanitation policies.
- Maintain knowledge of food and beverage offerings throughout the resort.
- Manage the private bar store and maintain product par levels.
- Assist in service or side duties in other food and beverage areas as required.
- Communicate daily with management to ensure timely information sharing.
- Perform other job-related duties as assigned by management.
- Excellent communication skills.
- Ability to understand and comply with all company and departmental rules and regulations.
- Skill in establishing and maintaining effective working relationships with staff and guests.
- Proficient in reading, writing, and verbal communication in English.
- Ability to assist management and cashiers in all areas of departmental responsibility.
- High School diploma or equivalent.
- Prior experience in a restaurant setting preferred. Sanitation Certificate and TIPS Training or equivalent are beneficial.
- Minimum of 2 years' experience in the room dining department.
- Knowledge of food and beverage, including wines and liquors.
- Strong PC skills for administrative tasks.
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Mobility required for 100% of the shift, including maneuvering through crowded areas.
- Bending and reaching from floor level to 6 ft. high may be necessary.
- Lifting of up to 30 lbs. is required.
- Pushing and pulling Room Service carts weighing up to 70 lbs. for extended periods.
- Normal sense of smell, taste, touch, and sound is necessary.
- Normal vision range and absence of color blindness required.
- Regular, predictable attendance is essential.
- Work may be performed in areas that are unusually hot, cold, noisy, or smoky.
- Work may be performed in small areas with limited access.
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer.
Why Choose Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, ensuring that work brings purpose to your life. Together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
