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Technical Support Manager

2 months ago

Dallas, Texas, United States Ziosk Full time
Job Summary

Ziosk is seeking an experienced Technical Support Manager to lead our customer support and implementation team. As a key member of our team, you will be responsible for managing day-to-day support, implementation, and operations activities for our customer locations and internal infrastructure.

Key Responsibilities
  • Manage Support Operations: Oversee all support activities, including issue management, escalation, and resolution.
  • Lead a Team: Supervise a team of support technicians and implementation engineers, providing guidance and training as needed.
  • Communicate with Stakeholders: Keep senior leadership informed of incident status and provide regular updates on support activities.
  • Manage Support Tickets: Coordinate with internal teams to resolve customer issues and maintain accurate status reports.
  • Develop Team Members: Train new team members and provide ongoing feedback to ensure employee development and growth.
  • Collaborate with IT: Work with the IT team to define system monitors and thresholds, and ensure proper handoff of new features and functionality.
Requirements
  • Technical Expertise: Strong knowledge of Point-of-Sale, Network, and Windows Server technologies.
  • Leadership Experience: 3+ years managing a support team and 3+ years working as a support/IT engineer.
  • Communication Skills: Strong written and verbal communication skills, with the ability to effectively manage and report on technical support activities.
  • Time Management: Effective time management skills, with the ability to adjust work schedules as needed.
Company Overview

Ziosk is a leading provider of restaurant technology solutions. We are committed to delivering exceptional customer support and implementation services to our clients. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity.