Technical Support Specialist

1 week ago

Dallas, Texas, United States Zones Full time
Job Summary:

As a Help Desk Analyst II at Zones, you will be the first point of escalation for tickets from the Tier 1 team, maintaining the onsite Tech Bar hub, and providing in-person support of user issues and escalations to the team as needed. You will troubleshoot hardware, software, and access/permissions issues, manage shipping and receiving equipment to/from remote Workers, and provide asset management and reconciliation services. You will also establish relationships with all internal Technology Teams to transition additional tasks as needed and continue maintenance of the knowledge transfer documents.

Responsibilities:

Be the first point of escalation for tickets from the Tier 1 team
Maintain the onsite Tech Bar hub
Provide in-person support of user issues and escalations to the team as needed
Troubleshoot hardware, software, and access/permissions issues
Manage shipping and receiving equipment to/from remote Workers
Provide asset management and reconciliation services
Establish relationships with all internal Technology Teams to transition additional tasks as needed
Continue maintenance of the knowledge transfer documents

Requirements:

Minimum of Associates Degree preferred in computer/IT related field and 2+ years experience in a technical support role
Self-discipline and ability to prioritize tasks in order to meet deadlines, deliver solutions by the promised date, and stick to a task until it's finished
Excellent problem-solving skills and ability to see a problem through until its resolution
Great attention to detail and ability to detect tiny miscalculations and errors
Great communication skills and ability to explain technical concepts to customers that are not technical
Passion for technology and ability to stay up to date on the latest tech developments
Ability to configure and troubleshoot email clients such as Microsoft Outlook
In depth knowledge interacting with a variety of hardware and software platforms, including Microsoft Windows operating system, MAC OS, and associated peripherals
In depth knowledge of the Microsoft O365 suite of applications
Experience with ticketing software
Familiar with EDR/anti-virus/ Malware protection management
Google Workspace awareness/experience preferred
Google Meet experience preferred
Logitech knowledge preferred but not required

About Zones:

Zones is a global company that offers exciting careers with a client-centric approach, a passion for technology, and a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.

  • Technical Support Specialist

    2 weeks ago

    Dallas, Texas, United States GTN Technical Staffing Full time

    Job HighlightsGTN Technical Staffing is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide top-notch support to users of custom software, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide support via email and phone to users of custom softwareWork...

  • Technical Support Specialist

    7 days ago

    Dallas, Texas, United States GTN Technical Staffing Full time

    Job Summary We are seeking a skilled Technical Support Specialist to join our team at GTN Technical Staffing. As a Technical Support Specialist, you will provide top-notch support to users of custom software, ensuring their issues are resolved efficiently and effectively. Key ResponsibilitiesProvide support to users of custom software via email and...

  • Technical Support Specialist

    2 weeks ago

    Dallas, Texas, United States GTN Technical Staffing Full time

    Job OverviewGTN Technical Staffing is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients, resolving technical issues, and ensuring a seamless customer experience.Key Responsibilities:Provide technical support via email, phone, and...

  • Technical Support Specialist

    1 month ago

    Dallas, Texas, United States GTN Technical Staffing and Consulting Full time

    Job Title: Technical Support RepresentativeJob Summary:We are seeking a highly motivated and detail-oriented Technical Support Representative to join our team at GTN Technical Staffing and Consulting. As a Technical Support Representative, you will be responsible for providing technical support for our enterprise applications, ensuring the smooth operation...

  • Technical Support Specialist

    6 days ago

    Dallas, Texas, United States Motion Recruitment Full time

    Technical Support SpecialistMotion Recruitment is seeking a skilled Technical Support Specialist to join their team. As a Technical Support Specialist, you will be responsible for providing technical assistance to internal and external users, troubleshooting software and hardware issues, and configuring and supporting internet browsers.Key...

  • Technical Support Specialist

    7 days ago

    Dallas, Texas, United States Navtech Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a Technical Support Specialist to join our team at Navtech. As a Technical Support Specialist, you will be responsible for providing technical support to our customers through various channels, including phone, email, and chat.Key Responsibilities:Provide technical support to customers through...

  • Technical Support Specialist

    1 month ago

    Dallas, Texas, United States Federal Reserve Bank Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at the Federal Reserve Bank of Richmond. As a Technical Support Specialist, you will provide support for distributed and mainframe mission-critical financial applications, as well as incident management for multi-platform environments.Key ResponsibilitiesProvide...

  • Technical Support Specialist

    1 month ago

    Dallas, Texas, United States Apple Full time

    About the RoleWe're seeking a skilled Technical Specialist to join our team at Apple. As a Technical Specialist, you will play a critical role in providing exceptional support to our customers, helping them get the most out of their Apple devices.Key ResponsibilitiesAssess customer support needs and provide solutions or refer them to other team...

  • Technical Support Specialist

    2 weeks ago

    Dallas, Texas, United States INSPYR Solutions Full time

    Job Title: Technical Support SpecialistAt INSPYR Solutions, we're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of their enterprise infrastructure technology.Key Responsibilities:•...

  • Technical Support Specialist

    1 month ago

    Dallas, Texas, United States Ziosk Full time

    Job Title: Technical Support SpecialistAt Ziosk, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support for our Ziosk solution, including Windows servers, WiFi networking, and custom-built Ziosk software.Key...

  • Technical Support Specialist

    7 days ago

    Dallas, Texas, United States Parkland Health and Hospital System Full time

    At Parkland Health and Hospital System, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide Level 1 technical support via telephone to clinical and business end-users experiencing issues with connectivity, telephony, software, hardware, peripherals, and smart devices.Key...

  • Technical Support Specialist

    7 days ago

    Dallas, Texas, United States Motion Recruitment Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Motion Recruitment Partners. This is a 6-month contract-to-hire role with a competitive hourly rate of $18-20 and a potential salary of $38-40K.The ideal candidate will have a strong background in customer service, with experience in a call center environment and a proven track...

  • Technical Support Specialist

    7 days ago

    Dallas, Texas, United States Scout Energy Management Full time

    Job Summary:Scout Energy Management is seeking a skilled Technical Support Specialist to join our IT department. As a key member of our team, you will be responsible for providing technical assistance to employees, managing IT onboarding for new hires, and performing on-site and remote troubleshooting to resolve technical issues.Key Responsibilities:Provide...

  • Technical Support Specialist

    3 weeks ago

    Dallas, Texas, United States The Reserves Network Inc Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at The Reserves Network Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, troubleshooting problems with computer hardware and software, and collaborating with other staff to research and resolve...

  • Technical Support Specialist

    7 days ago

    Dallas, Texas, United States Cornerstone TTS Full time

    Job Title: Technical Support SpecialistAt CornerStone TTS, we are seeking a skilled Technical Support Specialist to join our IT support team. This is a full-time, onsite position where you will play a critical role in providing advanced technical support for a wide range of IT issues.Key Responsibilities:Incident Resolution: Provide technical support,...

  • Technical Support Specialist

    7 days ago

    Dallas, Texas, United States Workforce Opportunity Services Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Workforce Opportunity Services. As a Technical Support Specialist, you will provide remote technical support to end users of company workstations, personal computers, hardware, software, peripherals, and mobile/cellular devices.Key ResponsibilitiesProvide remote...

  • Technical Support Specialist

    2 weeks ago

    Dallas, Texas, United States Inficare Full time

    Job Summary:As a Technical Support Specialist at Inficare, you will be responsible for providing top-notch technical support to our team. This includes troubleshooting, repairing, and maintaining software systems, hardware, and computer peripherals. You will also be responsible for maintaining user account information, including rights, security, and systems...

  • Technical Systems Support Specialist

    7 days ago

    Dallas, Texas, United States Guidepost Solutions LLC Full time

    Job Title: Technical Systems Support SpecialistJob Summary:We are seeking a highly skilled Technical Systems Support Specialist to join our team at Guidepost Solutions LLC. The ideal candidate will have a strong background in systems administration, technical support, and problem-solving.Key Responsibilities:Establish and maintain user accounts, roles,...

  • Technical Support Specialist

    1 week ago

    Dallas, Texas, United States Dallas Independent School District Full time

    Job SummaryAs a Technical Support Specialist with the Dallas Independent School District, you will play a critical role in providing high-level technical support to central staff in resolving computer, peripheral, and network-related issues. Your expertise will be essential in resolving district central staff EAD user and computer accounts access issues, as...

  • Technical Support Specialist

    4 weeks ago

    Dallas, Texas, United States Intelinet Systems Full time

    Job Title: Technical Onsite Support EngineerThe Technical On-Site Support Specialist will provide technical support to end users in a desktop, server, and infrastructure environment. Strong analytical, planning, organizing, and problem-solving skills are required to be successful in this position. The ability to support the installation and maintenance of...