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Technical Support Specialist
1 month ago
Job Title: Technical Support Technician
Job Summary:
Elan Partners is seeking a skilled Technical Support Technician to join our team. As a Technical Support Technician, you will play a key role in ensuring seamless computer system services for users by offering technical expertise, troubleshooting, and project coordination.
Key Responsibilities:
- Provide technical assistance and advice to users as needed.
- Install selected software and hardware products.
- Research software products and applicability to organizational environment.
- Repair hardware as necessary and work closely with service vendors to ensure continuity of service.
- Serve as the first point of contact for employees seeking technical assistance over the phone, email, or in person.
- Assist in implementing practices that will more effectively utilize MIS resources.
- Recommend changes in software and hardware to improve computer capabilities.
- Stay abreast of the latest developments in MIS technology.
Requirements:
- 3-5 years in an IT-related field.
- General background in, and knowledge of, computer hardware, software, and networking.
- Ability to multi-task effectively and to consistently meet assigned deadlines.
- Self-starter with ability to work well independently and in groups.
- Experience with various Desktop and Server Windows Operating Systems.
- Experience with Microsoft 365, including administration of Exchange and Teams accounts.
- Experience with Windows Active Directory.
- Experience with VMWare server virtualization.
- Experience with VOIP Telephony.
- Experience with backup and disaster recovery management.
- Experience with printer management.
- Experience with workstation deployment technologies.
- Excellent written and verbal communication skills.
Education:
- A combination of demonstrated work experience and/or education relating to IT technical support.
- Technical Certifications a plus.