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Technical Support Specialist

1 month ago


Dallas, Texas, United States Elan Partners Full time

Job Title: Technical Support Technician

Job Summary:

Elan Partners is seeking a skilled Technical Support Technician to join our team. As a Technical Support Technician, you will play a key role in ensuring seamless computer system services for users by offering technical expertise, troubleshooting, and project coordination.

Key Responsibilities:

  • Provide technical assistance and advice to users as needed.
  • Install selected software and hardware products.
  • Research software products and applicability to organizational environment.
  • Repair hardware as necessary and work closely with service vendors to ensure continuity of service.
  • Serve as the first point of contact for employees seeking technical assistance over the phone, email, or in person.
  • Assist in implementing practices that will more effectively utilize MIS resources.
  • Recommend changes in software and hardware to improve computer capabilities.
  • Stay abreast of the latest developments in MIS technology.

Requirements:

  • 3-5 years in an IT-related field.
  • General background in, and knowledge of, computer hardware, software, and networking.
  • Ability to multi-task effectively and to consistently meet assigned deadlines.
  • Self-starter with ability to work well independently and in groups.
  • Experience with various Desktop and Server Windows Operating Systems.
  • Experience with Microsoft 365, including administration of Exchange and Teams accounts.
  • Experience with Windows Active Directory.
  • Experience with VMWare server virtualization.
  • Experience with VOIP Telephony.
  • Experience with backup and disaster recovery management.
  • Experience with printer management.
  • Experience with workstation deployment technologies.
  • Excellent written and verbal communication skills.

Education:

  • A combination of demonstrated work experience and/or education relating to IT technical support.
  • Technical Certifications a plus.