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Customer Technical Support Specialist

2 months ago

Lincoln, Nebraska, United States BinMaster Level Controls Full time

Company Overview

BinMaster Level Controls

Are you passionate about providing exceptional customer service in a dynamic environment? Do you have a knack for technology and enjoy working with software? If you thrive in assisting customers via phone and chat, this role may be the perfect fit for you.

Ideal Candidates May Have Experience In:

  • HVAC installation and startup
  • Cable and satellite television installation
  • PLC programming or commissioning
  • Instrumentation in sales, service, or manufacturing
  • Customer support roles

About Us:

  • We embrace challenges and are dedicated to meeting the diverse needs of our customers with a commitment to high-quality, US-manufactured components.
  • Safety is paramount; we are a recognized SHARP participant and have received the Star Safety Award.
  • We have been honored as Nebraska's mid-sized manufacturer of the year and received accolades for our commitment to wellness and community service.

Key Responsibilities:

  • Handle customer inquiries, concerns, and complaints across various support channels (telephone, chat, email, video calls).
  • Deliver technical assistance regarding product applications, installations, and usage, including software setup.
  • Configure and troubleshoot accounts on our BinCloud software platform.
  • Oversee the return and repair processes for electronic and electromechanical devices, collaborating with sales and customer service teams to resolve technical issues.
  • Propose and implement enhancements to streamline processes and improve service delivery.

Qualifications:

  • Associate's degree or equivalent experience in a technical field (5+ years preferred).
  • Exceptional communication skills.
  • Strong relationship-building abilities with a focus on customer satisfaction.
  • Proficient in computer systems, software applications, and network architectures.
  • Bilingual in English and Spanish is advantageous.
  • Experience with general testing equipment is preferred.

Position Requirements:

  • Ability to lift and carry up to 50 lbs., including climbing ladders.
  • Comfortable working in industrial environments, including heights.
  • Willingness to travel as needed (estimated at 5%).
  • Possession of a valid driver's license and a safe driving record.

What We Offer:

  • Competitive salary based on qualifications and experience.
  • Emphasis on workplace safety.
  • Focus on recognizing and celebrating achievements.
  • Comprehensive health benefits, including dental and vision coverage.
  • 401k plan with company profit-sharing.

BinMaster Level Controls is committed to providing equal employment opportunities and prohibits discrimination of any kind. This policy applies to all aspects of employment.