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**Sales Operations Manager

2 months ago

Worcester, Massachusetts, United States Full Potential Solutions Full time

About the Role:

We are seeking a highly skilled Sales Operations Manager to join our team at Full Potential Solutions. As a key member of our sales operations team, you will be responsible for overseeing the sales operations functions to enhance sales productivity and effectiveness.

Key Responsibilities:

  • Sales Process Management:
    • Develop, implement, and optimize sales processes to improve efficiency and effectiveness.
    • Ensure sales processes are aligned with company goals and industry best practices.
    • Monitor and refine sales processes as needed to adapt to changing business needs.
  • Performance Analysis:
    • Analyze sales performance data to identify trends, gaps, and opportunities for improvement.
    • Prepare regular reports and dashboards for sales leadership, providing insights and recommendations.
    • Conduct sales forecasting and pipeline analysis to support strategic planning.
  • Sales Tools and Technology:
    • Manage and optimize sales tools and technologies, including CRM systems, sales automation tools, and analytics platforms.
    • Ensure sales team members are properly trained on sales tools and technologies.
    • Evaluate and implement new sales technologies to enhance productivity and effectiveness.
  • Sales Support:
    • Provide support to the sales team by addressing operational issues and removing obstacles.
    • Collaborate with other departments (e.g., marketing, finance) to ensure alignment and support for sales initiatives.
    • Assist in the development and execution of sales training programs.
  • Sales Strategy Development:
    • Work with sales leadership to develop and implement sales strategies and initiatives.
    • Support the creation of sales plans, quotas, and incentive programs.
    • Monitor and report on the effectiveness of sales strategies and initiatives.
  • Data Management:
    • Ensure the accuracy and integrity of sales data in CRM and other sales systems.
    • Implement and maintain data quality standards and procedures.
    • Conduct regular audits to ensure compliance with data management practices.
  • Team Leadership:
    • Manage a team of sales operations professionals, providing guidance and support.
    • Conduct performance reviews and identify areas for professional development.
    • Foster a collaborative and high-performance work environment.

Requirements:

  • Minimum of 5 years of experience in sales operations or a similar role, with at least 2 years in a managerial position.
  • Proven track record of improving sales processes and driving operational efficiencies.
  • Strong understanding of sales methodologies, processes, and tools.
  • Proficiency in CRM systems (e.g., Salesforce) and sales analytics tools.
  • Excellent analytical, organizational, and problem-solving skills.
  • Strong leadership and team management abilities.
  • Effective communication and interpersonal skills.
  • Ability to work under pressure and manage multiple priorities simultaneously.