Account Representative
6 days ago
We're a coffee company that's passionate about sourcing, roasting, and serving the best coffee on the planet. Our team is dedicated to providing an exceptional customer experience and building long-term relationships with our partners and customers.
Job SummaryWe're seeking an Account Representative to join our team in Los Angeles, California. As an Account Representative, you will be responsible for supporting day-to-day account management needs of our existing customers, working closely with our Wholesale Sales team to provide the Stumptown experience.
Responsibilities- Collaborate with the sales team to align and execute strategy for business retention and incremental growth in the market.
- Provide account management and business consultation by acting as the main point of contact to customers with frequent touch points through calls, email, and in-person visits.
- Regularly track customer sales performance, provide proactive outreach to drive sales of seasonal product initiatives, and identify upselling or cross-selling opportunities.
- Introduce new accounts to Stumptown and guide them through their first order.
- Act as a business partner to increase customer revenue through knowledge and utilization of all relevant Stumptown product offerings, launches, and programs.
- Perform customer research to help inform outreach strategy and identify needs or areas of improvement.
- Actively research and stay current on food, beverage, and coffee industry trends, businesses, openings, closings, and general news within the assigned market.
- Review customers' coffee quality standards, evaluate businesses, and make recommendations to enhance coffee programming.
- Understand and speak to coffee brewing parameters and general equipment standards.
- Possession of passion and experience within the Specialty Coffee and Food & Beverage industry.
- 2-3 years of experience in Account Management, Cafe Management, or Sales preferred.
- Ability to prioritize and manage multiple work assignments in order to achieve assigned performance targets.
- Excellent communication skills - written and verbal (in person, phone, video conferencing).
- Proven ability to collaborate across different teams and individuals.
- Expert ability to anticipate customer needs; knowledge of small business challenges and possible solutions.
- Experience with Microsoft and Google suite applications.
- Excel/Sheets and Word/Docs is preferred; experience in D365 and Salesforce is a plus.
This position is based in Los Angeles, California and will spend, on average, half of their time working on the computer and half of their time working in the field. May occasionally require travel via car and/or airline (5-10%), standing and/or sitting for extended periods of time, and occasional overnight hotel stays.
At Stumptown, we welcome diversity and celebrate that our communities include individuals from all backgrounds, identities, and walks of life. We strive every day to foster an environment of inclusion, diversity, equity, and accessibility that supports our employees, customers, and communities.
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