Product Acquisitions Account Representative
1 month ago
Job Summary:
We are seeking a highly motivated and organized Product Acquisitions Account Representative to join our team at the Los Angeles Regional Food Bank. As a key member of our logistics team, you will be responsible for building and maintaining strong relationships with donors, identifying new donor opportunities, and collaborating with internal teams to ensure accurate recordkeeping and timely pickups.
Key Responsibilities:
- Build and maintain strong relationships with assigned donors, providing timely customer service and applying complaint resolution skills as appropriate.
- Make contact (written and verbal) with potential and lapsed donors, initiating a minimum number of outgoing calls to potential, current, and lapsed donors.
- Conduct regular follow-ups with donors to ensure satisfaction and address any concerns.
- Identify potential new donors through online research and outreach, leveraging online platforms to discover and track donor location, items, and points of contact.
- Foster and maintain strong partnerships with donors, identifying lapses in donor services and recommending improved partnership strategies in collaboration with internal stakeholders.
- Maintain knowledge of industry trends and best practices to serve donors better and support product acquisition efforts.
- Maintain and update donor records, ensuring all information is accurate and complete.
- Provide timely and accurate weekly, monthly, quarterly, and annual reports.
Requirements:
- A minimum high school diploma or equivalent is required; some college or vocational courses are highly desirable.
- Minimum of three years of experience in sales and/or customer service roles.
- Intermediate computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides).
- Knowledge of math concepts with the ability to create and use spreadsheets in Microsoft Excel and/or Google Sheets.
- The ability to speak and write in Spanish is highly desirable.
- Strong interpersonal and communication skills (verbal, written, and using various media such as phone, email, text) for effective interaction with donors and staff.
- Experience with customer relationship management (CRM) software is highly desirable.
- Solid understanding of donor/customer relations and effective strategies for engagement and retention.
- Excellent organizational and time-management skills with a keen attention to detail.
- Commitment to teamwork and providing exemplary customer service with the ability to work well with people from diverse backgrounds.
- Goal-driven with the ability to work effectively under pressure.
- Problem-solving skills with the ability to navigate difficult situations professionally and escalate to leadership as necessary.
- Flexibility to adapt to changing priorities and manage multiple tasks simultaneously in a fast-paced environment.
- Valid CA Driver's License and access to a reliable and insured vehicle. Required to travel within Los Angeles County.
Benefits:
- Medical: Employee HMO coverage as little as $10 per bi-weekly paycheck and access to Nonstop Health funds.
- Dental: Employee HMO coverage available at no cost.
- Vision: Comprehensive vision insurance with generous allowances for examinations and material costs.
- Flexible Spending Accounts.
- Employer-paid Life Insurance and Long-Term Disability.
- Optional Long-Term Care Insurance.
- 403(b) retirement savings plan with employer match.
- Employee Assistance Program (EAP) with expanded Mental Health.
- Employee recognition programs.
- Growth & career development support for professional certifications and additional training resources.
- Vacation: Two weeks annually for the first three years.
- Holiday: Nine paid holidays; eligible upon date of hire.
- Sick Leave Time available.
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