Customer Service Representative
5 days ago
The Senior Customer Service Representative is a key member of the GEODIS Group team, responsible for delivering exceptional customer experiences through prompt, courteous, and effective service.
Key Responsibilities- Respond to customer inquiries, process orders, and resolve complaints in a timely and professional manner.
- Monitor service calls to ensure CSRs adhere to company policies and procedures.
- Compile work volume statistics for accounting purposes and maintain records of customer service requests and complaints.
- Complete contract forms, determine charges for service requested, collect deposits, and prepare change of address records.
- Notify customers of order activity, including shipping and tracking information.
- High school diploma or equivalent.
- Minimum 2 years of related experience and/or training.
- Exposure to Tier 1 or 2 warehouse management systems or comparable.
As a GEODIAN, you will have the opportunity to work with a diverse range of customers and products, contributing to the success of your career and our customers.
We are committed to providing a supportive and inclusive work environment that fosters growth and development.
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