Customer Service Representative

5 days ago


Ontario, California, United States WMA Full time

Job Summary:

We are seeking a skilled and friendly Customer Service Representative to join our team at WMA. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through phone calls, resolving issues in a timely and professional manner, and ensuring a positive experience for all customers.

Key Responsibilities:

  • Answer customer calls and provide accurate information in a timely manner
  • Respond to customer inquiries and refer them to the necessary resources to resolve their concerns
  • Record information received in conversations and log it into our database
  • Collaborate with management to ensure proper quality and productivity goals are met

Requirements:

  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Computer literacy and phone skills
  • Relevant certifications and experience will be considered an asset

Benefits:

  • Flexible schedule
  • Free food and snacks
  • Opportunity for advancement
  • Potential for bonuses


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