Customer Service Support Representative

2 weeks ago


Ontario, California, United States Crown Equipment Full time
Position Overview

As a Customer Service Support Representative, you will play a crucial role in ensuring the satisfaction of our clients at Crown Equipment. Your primary responsibilities will include:

  • Handling Incoming Calls: Manage calls from customers and service technicians efficiently.
  • Technician Dispatch: Coordinate the deployment of technicians to various service locations.
  • Payroll Processing: Accurately record and process technician payroll hours.
  • Billing Management: Oversee parts and service billing to ensure timely and accurate invoicing.
  • Work Order Creation: Generate daily work orders to streamline operations.
  • Record Maintenance: Maintain organized records and files for easy access and reference.
  • Cross-Departmental Support: Assist other departments as required to enhance overall efficiency.

This role is essential in fostering a positive customer experience and supporting our service operations. We value individuals who possess strong communication skills and a commitment to quality service.



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