Front Office Administrator

1 week ago


Los Angeles, California, United States wqliving Full time

Position Title: Front Desk / Receptionist

Company: wqliving

Job Overview:

The Front Desk / Receptionist serves as the primary point of contact for visitors and residents, ensuring a welcoming and organized environment. This role is essential in managing communications and facilitating the daily operations of the front desk area.

Key Responsibilities:

  1. Welcome residents and guests, ensuring adherence to visitor protocols.
  2. Answer incoming calls promptly, utilizing a professional greeting and effectively relaying messages.
  3. Respond to emergency calls and alarms, taking necessary actions to ensure safety.
  4. Maintain accurate records, including a daily communication log and occupancy reports.
  5. Process rent payments from residents and their families.
  6. Assist with administrative tasks such as copying and distributing mail.
  7. Monitor resident activities and communicate service requests to the appropriate personnel.
  8. Manage deliveries and notify residents of package arrivals.
  9. Conduct regular rounds to ensure security and proper maintenance of the premises.
  10. Update the in-house communication systems as needed.
  11. Handle guest meal and service requests, ensuring timely distribution of information.
  12. Report significant incidents to management and participate in staff meetings and training sessions.
  13. Perform additional duties as assigned.

Qualifications:

  • Minimum age of 18 years.
  • Clear criminal background check required.
  • Ability to work flexible hours to accommodate the needs of the position.
  • Strong multitasking skills.

Education:

High school diploma preferred.

Skills:

  • Phone Communication: Advanced
  • Reception Skills: Advanced
  • Microsoft Excel: Basic Knowledge
  • Data Entry: Intermediate
  • Customer Service: Advanced

Attributes:

  • Dedicated: Committed to tasks with integrity.
  • Impactful: Motivated by the ability to contribute to organizational success.
  • Flexible: Thrives when given autonomy in scheduling and goal-setting.


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