Front Office Operations Manager

2 weeks ago


Los Angeles, California, United States Sage Hospitality Full time

About Us:

At Sage Hospitality, we pride ourselves on creating exceptional experiences for our guests. Our properties are designed to reflect the unique character of their surroundings while providing a welcoming atmosphere for both visitors and locals.

Position Overview:
As the Front Office Operations Manager, you will oversee the daily functions of the front office and related departments, ensuring that our guests receive outstanding service while achieving financial objectives. Your role will involve managing guest interactions, supervising staff, and maintaining high standards of service quality.

Key Responsibilities:

  • Lead and inspire the front office team to deliver exceptional guest experiences.
  • Manage check-in and check-out processes, ensuring efficiency and guest satisfaction.
  • Handle guest inquiries and resolve any issues promptly and professionally.
  • Oversee financial transactions and maintain accurate records of guest accounts.
  • Develop and implement strategies to maximize revenue and occupancy rates.
  • Collaborate with housekeeping and maintenance teams to ensure property standards are met.
  • Conduct regular training sessions to enhance staff skills and knowledge.
  • Monitor and evaluate team performance, providing feedback and support as needed.
  • Maintain a safe and secure environment for guests and staff.
  • Perform additional duties as assigned by management.

Qualifications:
Education: A bachelor’s degree or equivalent experience in hospitality management.
Experience: A minimum of three to five years in a similar role within the hospitality industry.
Skills: Strong leadership, communication, and problem-solving abilities are essential. Proficiency in managing financial transactions and using hotel management software is required.

Physical Requirements:
Ability to stand for extended periods, lift and carry items as needed, and perform tasks in a fast-paced environment.

Benefits:
We offer a comprehensive benefits package including medical, dental, and vision insurance, paid time off, and opportunities for professional development.



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