**Front Office Manager

3 days ago


Los Angeles, California, United States Level Full time
About the Role

We are seeking a highly skilled and experienced Front Office Manager to join our team at Level. As a key member of our hotel operations team, you will be responsible for ensuring the smooth and efficient operation of our front office and housekeeping departments.

Key Responsibilities
  • Leadership and Team Management: Supervise and lead a team of front office and housekeeping staff to ensure they are adhering to all property procedures, regulations, and standards.
  • Front Office Operations: Ensure the smooth and efficient operation of all front office functions, including check-in and check-out, guest account management, and room assignments.
  • Guest Satisfaction: Own and resolve any guest requests or issues, ensuring that all guests receive a high level of service and satisfaction.
  • Training and Development: Recruit, onboard, and coach staff to ensure they have the skills and knowledge needed to provide excellent service to our guests.
  • Communication and Collaboration: Work closely with other departments to ensure seamless communication and collaboration, and to identify areas for improvement.
  • Problem-Solving and Decision-Making: Analyze and resolve problems, and make informed decisions to ensure the smooth operation of the front office and housekeeping departments.
Requirements
  • Education: High school degree or equivalent required; Bachelor's degree in business administration, hospitality management, or hotel management preferred.
  • Experience: A minimum of 5 years of hotel leadership experience, with a proven track record of leading a team and multitasking.
  • Skills: Proficiency in Excel, PowerPoint, and Microsoft Word; knowledge of hospitality software; ability to speak, read, and write the language used in the workplace.
  • Personal Qualities: Flexibility and willingness to work beyond scheduled hours, including weekends; ability to identify areas for improvement and offer solutions.
About Level

Level is a luxury hotel brand that offers spacious modern suites, upscale lifestyle amenities, and dedicated concierge service. Our properties are located in vibrant urban destinations, providing guests with a unique and personalized experience.



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