Card Services Support Specialist

2 weeks ago

Tallahassee, Florida, United States League of Southeastern Credit Unions Full time
Job Overview

The League of Southeastern Credit Unions & Affiliates is seeking a dedicated full-time Card Services Support Specialist to join our Payment Solutions team. This role is ideal for individuals who thrive in a dynamic environment and can manage multiple responsibilities effectively.

We value those who embrace challenges and are quick to develop practical solutions. If you are passionate about delivering exceptional customer service, fostering relationships, and possess excellent communication skills, this position is a great fit for you.

The LSCU & Affiliates serves over 300 credit unions, providing advocacy, regulatory insights, education, and innovative business solutions to support our members in their mission of 'People Helping People.' Our service corporation, LEVERAGE, offers a variety of products and services designed to meet the daily operational needs of credit unions, helping them to minimize costs, enhance non-interest income, and achieve regulatory compliance.

We pride ourselves on offering outstanding benefits, including health, dental, and vision insurance, life insurance, long-term disability coverage, a flexible spending account, paid time off, volunteer time off, a 401(k) plan with company matching, 11 paid holidays, professional development funds, and tuition reimbursement. Our organization has been recognized as one of Alabama's Best Companies to Work For for two consecutive years and as an Employer of Choice in Florida and Georgia.

As a Card Services Support Specialist, your responsibilities will include:

  1. Identifying, verifying, and resolving issues related to MasterCard and Visa accounts for credit unions.
  2. Processing fraud and dispute claims through chargebacks, bond claims, and other recovery rights.
  3. Monitoring inquiries from cardholders and credit unions, directing technical questions to the appropriate personnel.
  4. Responding to all inquiries from user credit unions within a set timeframe and ensuring accurate documentation of posting rejects.
  5. Preparing and sending correspondence to cardholders regarding the status of their disputes.
  6. Maintaining confidentiality of cardholder information and adhering to security protocols.
  7. Assisting credit union personnel and members with general inquiries via telephone.
  8. Reviewing bookkeeping journals for client credit unions.
  9. Inputting data to establish new cardholder accounts or updating account statuses.
  10. Accurately processing payments to members' accounts within designated timeframes.

Qualifications:

  1. High school diploma or equivalent.
  2. At least one year of experience with VISA/MasterCard credit card operations and exception processing.
  3. One year of customer service experience.
  4. Ability to work in a paperless environment using Document Imaging Printers.
  5. Proficiency in Microsoft Office Suite.

Work Schedule:

This position requires onsite work from 8 a.m. to 5 p.m., Monday through Friday, with the possibility of occasional overtime.

Application Process:

If you are interested in this opportunity, please complete our online application. The application process is designed to be quick and efficient. Following your application, you will receive a link to complete a brief assessment, both of which are necessary to proceed.

At LSCU & Affiliates, we are committed to being an equal opportunity employer, fostering a team-oriented culture, competitive salaries, and exceptional benefits.


*LSCU maintains a drug-free workplace policy, and employment offers are contingent upon successful completion of a drug screening and background check.

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