Client Support Specialist

2 weeks ago

Tallahassee, Florida, United States Team Horner Full time
Position Overview

Reports To: Branch Manager

FLSA: Non-Exempt

Hours: Full-time

Role Summary

The Client Support Specialist is responsible for delivering prompt, courteous, and efficient service at the front counter and through inside sales at our branch. The ideal candidate will be a collaborative team member who is energetic, proactive, enjoys engaging with clients, and is dedicated to providing exceptional customer service.

Key Duties:

  • Deliver outstanding customer service via phone, email, and in-person interactions.
  • Reach out to clients to inform them about upcoming events, new offerings, and other business-related updates.
  • Accurately process and input orders and pricing inquiries into the FACTS system.
  • Efficiently pull orders with precision.
  • Assist delivery personnel and manage truck checkouts.
  • Maintain accurate records of special and back orders.
  • Complete credit forms with accuracy.
  • Generate customer reports as needed.
  • Handle product returns effectively.
  • Communicate product, supply, and other requirements to relevant managers.
  • Ensure adequate stock of office supplies to facilitate uninterrupted daily operations.
  • Identify parts and products without written descriptions or part numbers.
  • Organize and maintain accurate departmental records.
  • Keep the workspace clean and orderly at all times.
  • Pursue continuous personal and professional development through ongoing industry training and education.

Additional Qualifications:

  • Exhibit a positive, enthusiastic, and adaptable attitude.
  • Possess a team-oriented mindset.
  • Demonstrate strong communication and organizational skills.
  • Showcase excellent problem-solving abilities.
  • Pay close attention to detail.
  • Ability to regularly lift or move items as needed.
  • Capable of navigating stairs and ladders to retrieve or place products.
  • Proficient in Microsoft Office applications.
  • Experience with FACTS is advantageous.
  • Basic math skills (addition, subtraction, multiplication, division).
  • Prior customer service experience is essential.
  • Ability to thrive in a fast-paced environment and adapt to the evolving needs of the branch.
  • Experience in the pool industry is a plus.

Compensation & Benefits

  • Participation in the Team Horner Employee Stock Ownership Plan.
  • Tuition reimbursement opportunities.
  • Ongoing industry training provided.
  • Annual performance and long service awards and events.
  • Paid time off including holidays, vacation, and personal days.
  • Health, dental, and vision insurance available.
  • Short and long-term disability insurance offered.
  • 401K and Roth retirement plans available.
  • Comprehensive wellness program including one-on-one coaching, healthy living seminars, exercise facilities, and various incentives.
  • A supportive and friendly work environment.
  • Merchandise discounts.
  • And much more.

Team Horner is an Equal Opportunity Employer and promotes growth and opportunity for all. We maintain a drug-free workplace.

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