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Card Services Support Specialist
2 months ago
The League of Southeastern Credit Unions & Affiliates is seeking a dedicated full-time Card Services Support Specialist to join our Payment Solutions team. Are you a proactive individual capable of managing multiple responsibilities simultaneously? Do you thrive in a fast-paced environment and excel at problem-solving? If you have a passion for delivering outstanding customer service and building strong relationships, this role may be a perfect fit for you.
The LSCU & Affiliates serves over 300 credit unions, providing essential advocacy, regulatory guidance, educational resources, cooperative initiatives, media relations, and business solutions to empower our member credit unions in their mission of 'People Helping People.' Our service corporation, LEVERAGE, offers a range of products and services designed to meet the daily operational needs of credit unions. Through strategic partnerships, LEVERAGE aims to help credit unions minimize costs, enhance non-interest income, ensure regulatory compliance, and stimulate loan growth.
Our team members enjoy a comprehensive benefits package, including health, dental, and vision insurance, life insurance, long-term disability coverage, a flexible spending account, paid time off, volunteer time off, a 401(k) plan with company matching, 11 paid holidays, professional development funds, and tuition reimbursement. We take pride in being recognized as one of Alabama's Best Companies to Work For for two consecutive years and as an Employer of Choice in Florida and Georgia. At LSCU & Affiliates, we prioritize fostering a positive workplace culture, promoting work-life balance, engaging our employees, upholding strong values, and continuously supporting credit unions.
As a Card Services Support Specialist, your responsibilities will include identifying, verifying, and resolving cardholder MasterCard and Visa account issues for credit unions through our dispute and credit union services teams. You will handle fraud and dispute claims, including chargebacks, bond claims, file closures, and other recovery rights. The Card Services Support Specialist will monitor all inquiries from cardholders and credit unions, directing technical questions to the appropriate personnel.
Key Responsibilities:
- Respond to all inquiries from user credit unions within established timeframes and complete necessary documentation for all posting rejects while ensuring accurate adjustments to cardholder accounts.
- Prepare and send correspondence to cardholders regarding the status of their disputes.
- Maintain confidentiality of cardholder account information and adhere to security protocols when responding to inquiries.
- Assist credit union personnel and members with general inquiries via incoming telephone calls, providing accurate routing of inquiries to the appropriate departments.
- Review and complete bookkeeping journals for client credit unions.
- Input data to establish new cardholder accounts or update account statuses such as closed, delinquent, or bankruptcy.
- Accurately post payments to members' accounts within designated timeframes.
Qualifications:
- High school diploma or equivalent.
- At least one year of experience with VISA/Mastercard credit card operations and exception processing.
- One year of customer service experience.
- Ability to work in a paperless environment using Document Imaging Printers.
- Proficiency in Microsoft Office Suite.
Work Schedule:
The Card Services Support Specialist position requires onsite work from 8 a.m. to 5 p.m., Monday through Friday, with the possibility of occasional overtime.
Application Process:
If you believe this position aligns with your skills and interests, we encourage you to complete our online application. The application process is designed to be quick and efficient. Upon completion, you will receive a link to a brief assessment, both of which are necessary to proceed.
At LSCU & Affiliates, we are committed to being an equal opportunity employer, fostering a team member-centric culture, offering competitive salaries, and providing exceptional benefits.
*LSCU maintains a drug-free workplace policy, and employment offers are contingent upon successful completion of a drug screening and background check.
