Operations Manager

5 days ago


San Bernardino, California, United States ShipMonk Full time

About ShipMonk

ShipMonk is a leading third-party logistics (3PL) provider for high-growth e-commerce and direct-to-consumer (DTC) brands. Our mission is to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to focus on growth and innovation.

Job Summary

We are seeking an experienced Operations Manager to join our team as an Assistant General Manager of Fulfillment Center Operations. The successful candidate will be responsible for establishing operational procedures, ensuring the physical condition of the warehouse, and managing the budget and P&L of the operation.

Key Responsibilities

  • Operational Excellence
    • Establish and maintain operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current
    • Ensure the physical condition of the warehouse and equipment is properly maintained
    • Ensure work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons
  • Leadership and Management
    • Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales
    • Ensures a safe operation of the warehouse including meeting company standards for sanitation, maintenance, security, and housekeeping
    • Effectively manages the budget and P&L of the operation
    • Ensures operational excellence in all warehouse areas, related equipment, and systems
  • Team Management
    • Partners with others to maintain the proper layout of warehouse and product placement
    • Assistant General Managers are responsible for monitoring and ensuring facility key performance indicators (KPI) are met in a timely and cost-effective manner to ensure the profitability and productivity
    • Ensures accurate timekeeping for direct reports and reporting teams
  • Culture and Compliance
    • ShipMonk's AGM's will lead cultural change within facilities whenever necessary
    • Ensures compliance as applicable
  • Performance Management
    • Participates in the interviewing, hiring, and training of supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture
    • Addresses complaints and resolves problems
  • Sanitation and Safety
    • Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct

Requirements

  • Education and Experience
    • Ideally, our AGM will have a Bachelor's degree from a 4-year college or university or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations
    • AGM's are required to have a minimum of 6 to 8 years related experience and/or training, or an equivalent combination of education and training
  • Skills and Qualifications
    • Experience with warehouse management systems
    • ShipMonk prefers that all AGM's have experience with labor management systems and productivity initiatives
    • AGM's will set themselves apart by having Lean Six Sigma certification
    • All Operations Leadership must be proficient with enterprise technology systems such as Advanced Excel, Outlook/Gmail, Project Management Software, Warehouse Management Systems (WMS), and Process Workflow creation
    • Ability to effectively present information and respond to questions from groups of managers, clients and, internal and external customers

About ShipMonk

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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