Operations Manager for Clearance Center

2 weeks ago

San Bernardino, California, United States Goodwill Southern California Full time

Position Overview: The Operations Manager for the Clearance Center plays a crucial role in overseeing the daily functions of the facility, ensuring that all operations run smoothly and efficiently.

About Goodwill Southern California: As a prominent non-profit organization, Goodwill Southern California is dedicated to empowering individuals and communities through job training and employment opportunities. Our commitment to our mission and our people drives our success.

Key Responsibilities:

  • Manage the overall operations of the Clearance Center, focusing on achieving sales, production, and customer service objectives.
  • Lead and motivate a team of Ambassadors, providing training and support to meet established performance goals.
  • Collaborate closely with the Site Manager to ensure compliance with operational standards and policies.
  • Maintain a safe and clean working environment by adhering to company safety protocols and procedures.
  • Engage with customers and donors, promoting a positive experience and upholding the organization's values of Respect, Integrity, Service, and Excellence.

Supervisory Duties:

  • Oversee the training and development of Ambassadors, including scheduling and performance evaluations.
  • Address any operational issues and provide corrective feedback as necessary.
  • Monitor compliance with health and safety regulations, conducting audits and addressing any discrepancies.

Qualifications:

  • 1-3 years of experience in a supervisory role within a customer-oriented environment.
  • High school diploma or GED required; a college degree is advantageous.
  • Strong organizational and multitasking abilities, with a focus on process accountability.
  • Proficient in computer applications, including Microsoft Office Suite.
  • Excellent communication and interpersonal skills, with the ability to handle confidential information responsibly.

Work Environment: Flexibility in scheduling is essential, as the role may require evening, weekend, and holiday shifts. The Operations Manager will also assist with various operational tasks as needed.

Commitment to Diversity: Goodwill Southern California is an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences.

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