**Team Lead

5 days ago


San Bernardino, California, United States Planet Fitness - PF Baseline Fitness Full time
Job Description

**Job Summary**

We are seeking a highly motivated and experienced Team Lead to assist in the oversight of gym operations at Planet Fitness - PF Baseline Fitness. The successful candidate will be responsible for ensuring a positive member experience and financially successful club.

Key Responsibilities:

  1. Member Service Oversight: Assist in ensuring all staff provide exceptional customer service and maintain a high level of member satisfaction.
  2. Front Desk Operations: Be heavily involved in all front desk-related tasks, including greeting and meeting potential members, providing gym tours, and facilitating member service issues and questions.
  3. Backup Support: Provide backup support to the Club Manager as needed, ensuring seamless day-to-day operations.
  4. Cleanliness and Appearance: Assist in maintaining the cleanliness and appearance of the gym, ensuring a safe and welcoming environment for members.
  5. Marketing Efforts: Assist in managing marketing efforts, ensuring staff is aware and trained on all current marketing promotions.
  6. Supply Management: Assist in ordering supplies, maintaining inventory, and tracking reports as needed.

Essential Skills and Qualifications:

  • Customer Service: Excellent customer service skills, with the ability to communicate and interact with customers in a way that exceeds their expectations.
  • Communication and Leadership: Strong communication, organizational, and leadership skills, with the ability to motivate and guide staff.
  • Basic Computer Proficiency: Basic computer proficiency, with the ability to use software and systems to manage operations.

Physical Demands:

  • Standing and Walking: Standing and walking at least 75% of the shift, with the ability to lift up to 50 lbs less than 30% of the time.

Advancement Opportunities:

The Team Lead position is a developmental role in our manager pipeline, offering opportunities for advancement and career growth. Successful candidates will have the chance to develop their leadership and development skills, with the potential to move into a Club Manager position.


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