Regional IT Operations Manager

2 weeks ago

San Bernardino, California, United States Epic Personnel Partners, LLC. Full time

Key Responsibilities:

This position will report to the General Manager of the System Support Group, the National System Support Analyst General Manager, and Warehouse Managers. The role involves leading Regional System Support Teams, providing guidance and support for warehouse and transportation operations, as well as the systems that facilitate all operational activities. The position requires travel based on project needs and requirements.

Networking:

  • Assists in planning and executing modifications to the local IT infrastructure.
  • Implements local network security measures as defined by the Corporate Security Director.
  • Oversees the administration and upkeep of the site's IT infrastructure, directing IT support staff as needed.
  • Manages the administration of the company's Local Area Network (LAN).

Telecommunications:

  • Develops and manages upgrades to the company's telephone systems at both national and local levels.
  • Oversees all telephone modifications, including routing for seating arrangements.

Training & Laboratory Oversight:

  • Manages the administration and maintenance of computer stations and software for training programs, providing additional support as necessary.

Internal Systems Management:

  • Oversees troubleshooting, system backups, archiving, and disaster recovery, providing expert support when required.
  • Collaborates with project teams to implement internal systems effectively.

Help Desk Management:

  • Supervises all help desk operations at regional and local levels.
  • Addresses escalated help desk issues.
  • Manages the administration and maintenance of tracking software.
  • Engages with internal clients at all levels to resolve IT-related concerns promptly.

Asset Management:

  • Establishes and maintains vendor relationships, overseeing local procurement of hardware and software.
  • Manages the acquisition of all IT supplies, including software and hardware, at the local level.

Ensures responsible maintenance of company assets.

  • Prepares daily and monthly reports as required by corporate and the General Manager.
  • Holds overall responsibility for maintaining high standards of sanitation and safety practices in warehouse technology areas.

Qualifications:

  • Exceptional communication skills and the ability to self-initiate and manage all distribution programs as directed by corporate leadership.
  • High proficiency in Computer Networking, Warehouse Management Systems (WMS), and Transportation Management Systems (TMS), with knowledge and certifications in LAN as necessary.
  • Logistics expertise, EDI knowledge, and troubleshooting skills are essential for providing timely support.
  • Management capabilities for high-level tier support.
  • College-level education or a minimum of 4 to 5 years of experience in systems management.

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