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Restaurant Operations Manager

2 months ago

San Bernardino, California, United States TGI Fridays Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at TGI Fridays. As a key member of our off-premise operations team, you will be responsible for ensuring that our guests receive an exceptional dining experience, regardless of whether they are dining in or taking their meal to go.

Key Responsibilities
  • Guest Service: Provide prompt and courteous service to all guests, ensuring that their needs are met and exceeded.
  • Team Leadership: Lead and motivate a team of restaurant staff to ensure that they are providing excellent service and meeting company standards.
  • Order Accuracy: Ensure that all orders are accurate and delivered to guests in a timely manner.
  • Communication: Communicate effectively with guests, team members, and management to ensure that all needs are met.
  • Problem-Solving: Resolve guest complaints in a professional and courteous manner.
  • Inventory Management: Manage inventory levels to ensure that we have the necessary supplies to meet guest demand.
  • Quality Control: Ensure that all food and beverages meet company standards for quality and presentation.
  • Safety and Security: Ensure that the restaurant is maintained in a safe and secure manner, and that all guests and staff are aware of our safety and security procedures.
Requirements
  • Education: High school diploma or equivalent required; college degree preferred.
  • Experience: Minimum of 6 months experience working in a full-service restaurant.
  • Skills: Excellent communication and leadership skills; ability to work in a fast-paced environment; ability to lift up to 30 pounds.