Client Services Associate

2 weeks ago


Newport Beach, California, United States UFC Gym Full time
Position Overview

GENERAL SUMMARY: The Client Services Associate is expected to be exceptionally organized, professional, and proactive; a collaborative team member who adapts quickly, is highly detail-oriented, and operates efficiently with minimal oversight. This role is crucial for fostering membership growth for premier fitness clubs.

KEY RESPONSIBILITIES:

  • Exhibits excellent customer service abilities through both outbound and inbound communications
  • Facilitates account resolutions and accurately records actions taken
  • Maintains up-to-date customer information within the collections management systems
  • Provides support to various queues within the department as necessary
  • Assists colleagues with inquiries and acts as a resource for expertise
  • Initiates outreach to clients and engages in preventative measures
  • Reviews monthly data submitted by clubs for precision
  • Handles refund processes and supervises third-party collections
  • Serves as a communication bridge between the organization and Club Operations Managers
  • Interacts with members in a timely and courteous manner

ORGANIZATIONAL RELATIONSHIPS: Reports directly to the Vice President of Operations and collaborates with team members across the department.

QUALIFICATIONS REQUIRED:

  1. Proficient in Microsoft Office Suite
  2. Exceptional phone and interpersonal communication skills
  3. Strong organizational and analytical abilities
  4. Meticulous attention to detail and capability to meet deadlines
  5. High School diploma or GED required; Associate or Bachelor's Degree preferred
  6. 1-4 years of experience in an administrative capacity
  7. Physical requirements include sitting or standing for extended periods and occasional lifting of up to 10 lbs

Note: This position description is intended to convey the general nature and level of work involved. Work arrangements may be remote temporarily due to circumstances beyond control.



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