Senior Client Service Associate
2 weeks ago
Position Overview
With over six decades of esteemed service in the Financial Services sector, Raymond James is on the lookout for a proactive Senior Client Service Associate. This role is essential in providing exceptional administrative assistance to Financial Advisors and clients, navigating a variety of platforms. The successful candidate will thrive in a dynamic environment, adeptly managing tasks with shifting priorities.
Key Responsibilities
- Acts as the main point of contact for numerous daily client interactions, addressing inquiries, offering quotes, and coordinating meetings.
- Implements standardized best practices for processes such as client onboarding and investment oversight.
- Oversees trading operations, alternative investments, and international accounts.
- Participates actively in client consultations alongside Financial Advisors.
- Supports budgeting efforts and tracks expenses effectively.
- Creates reports aimed at improving operational efficiency and performance metrics.
- Facilitates the onboarding of new clients, manages account openings, and ensures adherence to industry regulations.
- Engages in ongoing training and development to remain informed about industry standards and policies.
- Mentors junior staff members, contributing to overall team productivity.
- Undertakes additional responsibilities as assigned.
Qualifications
Essential Knowledge, Skills, and Abilities
Knowledge of
- Organizational structure, policies, and investment principles.
- Office procedures, financial markets, and trading vocabulary.
- Client Relationship Management software, proficiency in Excel, and strong communication abilities.
- Operate office machinery, manage tasks efficiently, analyze data, and deliver outstanding customer service.
- Handle high-pressure situations, prioritize effectively, and work both independently and collaboratively.
Educational and Experience Requirements
- High School Diploma along with five years of experience in financial services.
- OR
An equivalent combination of education and experience approved by Human Resources.
Licenses and Certifications
- Securities Industry Essentials (SIE), Series 7, Series 63, 65, or 66 as required.
- Capability to obtain additional securities and advisory state registrations.
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