Senior Client Service Associate

2 weeks ago


Newport Beach, California, United States Raymond James Financial Full time

Position Overview
With over six decades of esteemed service in the Financial Services sector, Raymond James is on the lookout for a proactive Senior Client Service Associate. This role is essential in providing exceptional administrative assistance to Financial Advisors and clients, navigating a variety of platforms. The successful candidate will thrive in a dynamic environment, adeptly managing tasks with shifting priorities.

Key Responsibilities

  1. Acts as the main point of contact for numerous daily client interactions, addressing inquiries, offering quotes, and coordinating meetings.
  2. Implements standardized best practices for processes such as client onboarding and investment oversight.
  3. Oversees trading operations, alternative investments, and international accounts.
  4. Participates actively in client consultations alongside Financial Advisors.
  5. Supports budgeting efforts and tracks expenses effectively.
  6. Creates reports aimed at improving operational efficiency and performance metrics.
  7. Facilitates the onboarding of new clients, manages account openings, and ensures adherence to industry regulations.
  8. Engages in ongoing training and development to remain informed about industry standards and policies.
  9. Mentors junior staff members, contributing to overall team productivity.
  10. Undertakes additional responsibilities as assigned.

Qualifications
Essential Knowledge, Skills, and Abilities
Knowledge of

  • Organizational structure, policies, and investment principles.
  • Office procedures, financial markets, and trading vocabulary.
Skills in
  • Client Relationship Management software, proficiency in Excel, and strong communication abilities.
Ability to
  • Operate office machinery, manage tasks efficiently, analyze data, and deliver outstanding customer service.
  • Handle high-pressure situations, prioritize effectively, and work both independently and collaboratively.

Educational and Experience Requirements

  • High School Diploma along with five years of experience in financial services.
  • OR
    An equivalent combination of education and experience approved by Human Resources.

Licenses and Certifications

  • Securities Industry Essentials (SIE), Series 7, Series 63, 65, or 66 as required.
  • Capability to obtain additional securities and advisory state registrations.


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