Client Service Associate
2 weeks ago
Customer Support Specialist - Saint Louis University
At Saint Louis University, we are dedicated to enhancing the Human Experience. As a Customer Support Specialist, you will play a crucial role in delivering exceptional technical support while being part of a vibrant and award-winning company culture.
Key Responsibilities
In your daily role, you will:
- Assist clients with inquiries regarding products and services, ensuring they receive optimal solutions through various communication channels, including voice, email, and chat.
- Engage in active listening to identify additional needs and facilitate any necessary upgrades in services.
- Manage and maintain customer accounts and relevant information.
- Address technical challenges with empathy and understanding.
- Participate positively in company events, team-building activities, and ongoing training.
Qualifications
We are looking for candidates who possess:
- Excellent written communication skills, including proficiency in grammar and spelling.
- A collaborative spirit, working alongside your team to achieve the overall success of the client program.
- Confidence in decision-making, with the ability to assess situations, research potential solutions, and provide recommendations.
What We Offer
As part of our team, you can expect:
- Competitive compensation and performance-based incentives.
- Opportunities for real career advancement.
- Comprehensive health benefits and wellness programs for you and your family.
- Educational support through tuition reimbursement.
About Your Role
We will equip you with the knowledge and skills to become a subject matter expert in your area, enabling you to provide the highest level of service through voice, chat, or email interactions. Your caring and supportive nature will shine as you assist customers, and you will have the opportunity to forge meaningful connections within the Saint Louis University community while advancing your career in a dynamic and family-friendly environment.
About Saint Louis University
Our mission is to create positive customer experiences. Since our inception, we have been committed to helping organizations build engaged and satisfied customer relationships through a blend of human interaction and technology. We pride ourselves on fostering a diverse and inclusive workforce that respects and empowers various cultures and perspectives. We believe that diversity is our strength, allowing us to approach projects and ideas from multiple viewpoints and enabling every individual to contribute uniquely.
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