Experienced Client Support Specialist

2 weeks ago


Newport Beach, California, United States Raymond James Financial Full time

Position Overview
With a legacy of over 60 years in the Financial Services sector, Raymond James is on the lookout for a proactive Senior Client Service Associate. This role is situated in a dynamic environment where the ideal candidate will demonstrate exceptional attention to detail and innovative problem-solving skills. The position requires providing comprehensive administrative assistance to Financial Advisors and clients across multiple platforms, all while adapting to shifting priorities.

Key Responsibilities

  1. Act as the main point of contact for numerous daily client interactions, addressing inquiries, delivering quotes, and coordinating meetings.
  2. Establish and implement best practices for processes such as client onboarding and investment oversight.
  3. Oversee trading operations, alternative investments, and international accounts.
  4. Participate actively in client meetings alongside Financial Advisors.
  5. Support budgeting initiatives and track expenses effectively.
  6. Create reports aimed at improving operational efficiency and performance metrics.
  7. Facilitate the onboarding of new clients, manage account openings, and ensure adherence to industry regulations.
  8. Engage in ongoing training and development to remain informed about industry standards and policies.
  9. Serve as a mentor to junior colleagues, enhancing team productivity.
  10. Execute additional responsibilities as assigned.

Qualifications
Knowledge, Skills, and Abilities
Knowledge of

  • Organizational structure, policies, and investment principles.
  • Office protocols, financial markets, and trading language.
Skills in
  • Client Relationship Management software, Excel, and proficient communication.
Ability to
  • Operate office machinery, manage tasks efficiently, analyze data, and deliver outstanding customer service.
  • Handle high-pressure situations, prioritize responsibilities, and work autonomously as well as collaboratively.

Educational and Experience Requirements

  • High School Diploma with a minimum of five years in financial services.
  • OR
    An equivalent combination of experience and education as approved by Human Resources.

Licenses and Certifications

  • Securities Industry Essentials (SIE), Series 7, Series 63, 65, or 66 as applicable.
  • Capability to obtain additional securities and advisory state registrations.


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