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Client Services Coordinator

2 months ago

Newport Beach, California, United States Soto Law Group, APC Full time

Join the Soto Law Group, APC as we seek a passionate and committed Client Services Coordinator to enhance our team. If you thrive on delivering outstanding client support and have strong communication and problem-solving abilities, we invite you to explore this opportunity. This role is ideal for those with a service-oriented background or individuals interested in advancing their career within the legal sector.

Key Responsibilities:

  • Support attorneys and paralegals with a variety of administrative functions.
  • Manage incoming inquiries related to services, customer concerns, and general questions.
  • Ensure client satisfaction through diligent follow-ups after each interaction.
  • Utilize established protocols when addressing complex issues and escalate to management as needed.
  • Maintain and update client records with pertinent information.

Required Qualifications:

  • Exhibit exceptional communication, active listening, and interpersonal skills.
  • Have a comprehensive understanding of client engagement and interaction.