Technical Support Specialist

2 weeks ago

Indianapolis, Indiana, United States Netfor, Inc. Full time
Job Overview

Company: Netfor, Inc.

ABOUT US
Netfor is dedicated to delivering exceptional customer support for both business clients and technology users. Our customers connect with us through various channels, including phone, email, and online chat, to receive top-notch service, help desk assistance, order processing, and field services.

YOUR GROWTH WITH NETFOR

  1. A stepping stone for your professional and personal aspirations.
  2. Gain insights across diverse industries, platforms, and software.
  3. Receive mentorship and training to shape your career path.
  4. Engage in special projects with our clients.
  5. Explore internal advancement opportunities.
  6. Interact with a wide range of applications and systems across various sectors, including healthcare, retail, and B2B.

WORKING HOURS AND LOCATION
This position is fully remote, and we hire across multiple states. Candidates must reside in one of the eligible states. Working hours will vary between 32-40 hours per week, covering either 1st or 2nd shifts, with weekend availability required post-training. Netfor operates around the clock, seven days a week.

Training will occur Monday through Friday for 2-3 weeks during the 1st shift.

KEY RESPONSIBILITIES
As part of a collaborative team, you will diagnose and resolve technical support issues for technology users across various environments using our knowledge base. You will provide personalized customer support over the phone, assisting clients directly or through remote control software. In addition to technical support, this role includes handling instructional inquiries and resolving customer issues by performing diagnostics, consulting knowledge base articles, and guiding users through solutions in a call center setting. All support is inbound, with no cold calling or sales involved.

PRIMARY DUTIES

  • Deliver prompt and accurate responses to customer inquiries.
  • Assist customers requiring technical support via phone.
  • Provide timely feedback to the organization regarding service challenges or customer feedback.
  • Strive for positive customer satisfaction survey results.
  • Support customers with basic technical troubleshooting for point-of-sale systems, hardware, and software.
  • Process customer orders, changes, and returns in accordance with established policies.

SKILLS AND QUALIFICATIONS

  • Act as a single point of contact for issue resolution.
  • Identify and redirect technical issues as necessary.
  • Ability to type at least 35 words per minute while conversing.
  • Strong communication skills.
  • Proficient in multitasking.
  • Ability to determine root causes of issues.
  • Handle calls with professionalism and sensitivity under pressure.
  • Self-motivated and innovative, with a flexible approach.
  • Work independently using our knowledge base.
  • Exhibit punctuality and a positive demeanor.
  • Proficient in Microsoft Office.
  • Experience troubleshooting Windows operating systems, multifunction printers, and networking is advantageous.
  • Must possess a compatible desktop or laptop with specific technical requirements.

EDUCATION AND CERTIFICATIONS
The ideal candidate will hold at least one technical or customer service certification, such as A+ or CompTIA, if other qualifications are not fully met.

COMPENSATION AND BENEFITS
Starting pay is $16.00 per hour, based on experience, technical skills, and typing proficiency. Netfor offers a comprehensive PTO plan, 401k, health insurance, dental, and optical benefits.

DISCLAIMER
This job description summarizes the primary duties and responsibilities of the position and is not intended to be an exhaustive list of all tasks involved.

Netfor, Inc. is an equal opportunity employer, considering all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Netfor, Inc. participates in E-Verify and does not sponsor applicants for work visas.

  • Technical Support Specialist

    2 days ago

    Indianapolis, Indiana, United States US Signal Company LLC Full time

    Job SummaryUS Signal Company LLC is seeking a highly skilled Technical Support Specialist to join our team in Indianapolis, Indiana. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to customers via...

  • Technical Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Cynet Systems Full time

    Job OverviewWe are seeking a dedicated Technical Support Specialist to join our team at Cynet Systems.Position Title: Technical Support SpecialistLocation: Indianapolis, INEmployment Type: ContractPosition Summary:Key Responsibilities:Provide direct assistance to employees in resolving computer-related issues, while also educating users and addressing their...

  • Technical Support Specialist

    6 days ago

    Indianapolis, Indiana, United States Worldwide TechServices Full time

    Technical Support SpecialistThe Technical Support Specialist role is a mid-level position dedicated to the maintenance and repair of technology-driven devices within a user-focused environment.Key Responsibilities:Conduct diagnostic and repair operations for a variety of technological devices including computers, laptops, tablets, and printers.Provide...

  • Technical Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States RADcube, LLC Full time

    Position OverviewAs a Technical Support Specialist at RADcube, LLC, you will play a crucial role in assisting clients who utilize advanced monitoring and analytics solutions for their web and mobile platforms.Key Responsibilities· Deliver expert assistance to clients leveraging monitoring tools for their applications.· Diagnose and rectify technical...

  • Technical Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Johnson Controls International Full time

    Position OverviewThe Technical Support Specialist plays a crucial role in delivering specialized assistance to Field Technicians. This position involves the remote programming of Communicators and Alarm Panels utilizing various proprietary software from manufacturers.Key ResponsibilitiesRespond to inbound inquiries from technicians seeking help with...

  • Technical Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Compunnel Inc. Full time

    Position: Desktop Support TechnicianCompany: Compunnel Inc.Role Overview:As a Desktop Support Technician, you will be responsible for delivering exceptional technical assistance and support for desktop environments. Your role will encompass a variety of tasks aimed at ensuring optimal performance of client systems.Key Responsibilities:Implement service...

  • Technical Product Support Specialist

    4 days ago

    Indianapolis, Indiana, United States CommuniCare Health Services Corporate Full time

    Job Summary:As a Product Support Specialist at CommuniCare Health Services Corporate, you will play a critical role in delivering exceptional customer experiences and ensuring the seamless operation of our proprietary SaaS platform.Key Responsibilities:Customer Support: Serve as the primary point of contact for customers and end-users within a designated...

  • Technical Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Vertical Talent Solutions Full time

    Full-Time - Tier 2 Technical Support SpecialistExperience in Managed Service Provider (MSP) Environment RequiredMust possess a Valid Driver's License with a clean driving recordOnsite role with On-Call responsibilities once every four monthsEssential QualificationsMinimum of 2.5 to 4 Years of Comprehensive IT Experience - Candidates who graduated in 2020 are...

  • Autodesk Software Technical Support Specialist

    4 days ago

    Indianapolis, Indiana, United States Rand Worldwide, Inc Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Rand Worldwide, Inc. As a Technical Support Specialist, you will play a vital role in providing top-notch support and solutions to our clients related to Autodesk software, specifically Inventor and Vault, in a Microsoft environment.Key...

  • Technical Support Professional

    5 days ago

    Indianapolis, Indiana, United States Joulé Full time

    Job Summary:Joulé is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting computer issues, and educating users on best practices.Key Responsibilities:Provide technical support to clients via phone, email, or in-personTroubleshoot...

  • CNC Programming Specialist – Technical Support

    2 weeks ago

    Indianapolis, Indiana, United States The Vertex Company Full time

    The Vertex Company is expanding and is in search of a CNC Programming Specialist – Technical Support to enhance our engineering team. Position Overview: We are looking for candidates to provide comprehensive engineering assistance within a machining environment. Key Responsibilities: Below is a selection of the responsibilities expected from a...

  • Sales Representative

    13 hours ago

    Indianapolis, Indiana, United States SilverLinx Full time

    About SilverLinxSilverLinx is a global leader in the development, manufacturing, and distribution of innovative solutions for ventilation and air conditioning of spaces. With a strong presence in over 70 countries, the company has a diverse portfolio of products and services that cater to the needs of various industries.Our TeamWe are a highly motivated team...

  • Technical Support Specialist

    1 week ago

    Indianapolis, Indiana, United States Anchor Point Technology Resources Full time

    Anchor Point Technology Resources is seeking a dedicated professional for their customer support division, focusing on telephonic assistance. This role offers a hybrid work arrangement with one day required onsite.Key Responsibilities:Deliver exceptional customer service to every client reaching out to the Service Center for support.Translate customer...

  • Technical Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Netfor, Inc. Full time

    Job OverviewCompany: Netfor, Inc.ABOUT USNetfor is dedicated to providing exceptional customer support for both business clients and technology users. Our customers reach out to us through various channels including phone, email, and online chat, ensuring they receive top-notch service, help desk assistance, order processing, and field services.YOUR GROWTH...

  • Junior Technical Support Analyst

    2 weeks ago

    Indianapolis, Indiana, United States Martek Global Services Inc. Full time

    Job OverviewMartek Global Services, Inc. is a recognized leader in providing a diverse range of IT solutions. We are currently looking for a Junior Technical Support Specialist to join our dedicated team. This role involves supporting various technological initiatives within the Department of Defense.Location: Stennis Space Center, MississippiKey...

  • IT Support Specialist

    4 days ago

    Indianapolis, Indiana, United States Merge IT Full time

    Job Summary:Merge IT is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients' IT systems are running smoothly.Main Responsibilities:Provide technical support to clients via...

  • IT Support Specialist

    2 days ago

    Indianapolis, Indiana, United States Hire IT People Inc Full time

    Job OverviewWe are seeking a skilled IT Support Specialist to join our team at Hire IT People Inc. As a Help Desk Support Specialist, you will be responsible for providing technical assistance and support to our clients across various industries.Key Responsibilities:Provide timely and effective technical support to clients via phone, email, and...

  • IT Support Specialist

    7 days ago

    Indianapolis, Indiana, United States Field Medix Full time

    IT Support Specialist Job OverviewField Medix is seeking a skilled and approachable IT Support Specialist to enhance our team within the Information Technology and Services sector. In this role, you will play a crucial part in delivering technical assistance and knowledge to our clients. Your analytical skills and thorough attention to detail will be...

  • Technical Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Vertical Talent Solutions Full time

    Position OverviewFull-Time - Tier 2 Technical SupportExperience in Managed Service Provider (MSP) Environment RequiredMust possess a Valid Driver's License with a clean driving recordOnsite Role - On-Call Rotation every 4 monthsEssential Qualifications2.5 to 4 Years of Comprehensive IT Experience - Recent Graduates are encouraged to applyFamiliarity with...

  • Technical Support Specialist

    1 week ago

    Indianapolis, Indiana, United States Vertical Talent Solutions Full time

    Position OverviewFull-Time - Tier 2 Technical SupportExperience in Managed Service Provider (MSP) Environments RequiredMust possess a Valid Driver's License with a clean driving recordOnsite Role - On-Call Rotation Every Four MonthsEssential Qualifications2.5 to 4 Years of Comprehensive IT Experience - Candidates who graduated in 2020 are encouraged to...